Join Truecaller - The place where innovation meets impact Truecaller s mission is to build trust in communication by making it safer smarter and more efficient Born in Sweden trusted by the world and here s why we stand out We are trusted by over 450 million active users every month across 190 countries We identify over 15 billion calls daily helping users avoid spam and scams We are powered by a team of 450 employees from 45 nationalities We always look for people who take initiative own their work and keep raising the bar An entrepreneurial mindset matters here especially when it turns bold ideas into real actions We stay collaborative and focused always searching for smarter paths forward If you want to make an impact and grow with a team that inspires millions you ll fit right in The role You will be a part of the Truecaller Finance team ensuring all financial aspects are monitored and functions in the right context If you are a self-motivated individual with a passion for financial analysis operations and cross-functional collaboration we encourage you to apply for this exciting opportunity Join our team and contribute to the success of our organization while developing your skills and advancing your career in a dynamic environment What you ll do Collections Management Manage the collections process by tracking and reconciling customer payments Monitor accounts to ensure timely collection of outstanding invoices Follow up with customers via email and calls to ensure prompt payments Apply customer payments and reconcile accounts to maintain accurate financial records Reconcile AR balances identify discrepancies and resolve payment issues Maintain accurate records of customer communications and collection efforts Collaborate with sales finance and legal teams to manage credit limits and resolve disputes Work with external auditors and provide necessary documentation during audits Ensure adherence to company policies accounting standards and regulatory requirements Identify opportunities to streamline and improve AR processes for efficiency Communicate discrepancies to the cross-functional team identify slow-paying customers and recommend collection candidates Contacting delinquent customers via telephone and email and maintaining consistent follow-up with these accounts in accordance with established performance matrix Strengthen and grow relationships with clients by communicating with customers regarding past-due accounts Cross-Functional Collaboration Work closely with the business operations and sales teams to gather information for collections activities Collaborate with the internal team to reconcile customer accounts and address any outstanding issues Liaise with the sales and business operations team to resolve any customer concerns or disputes related to billing operations handling Advanced Excel Analysis Utilise the advanced Excel functions and formulas to analyse collection data identify trends and generate reports Develop and maintain Excel spreadsheets to track and monitor collection metrics and key performance indicators KPIs Create customized reports and presentations to communicate collection progress to stakeholders Customer Issue Resolution Investigate and resolve customer inquiries disputes or complaints related to billing promptly and effectively Collaborate with internal teams to resolve complex or escalated customer issues promptly What you bring in 6-9 years of experience in financial operations accounting or a related role Bachelor s degree in Finance Accounting Business Administration or a related field preferred Strong proficiency in Microsoft Excel including advanced functions pivot tables and data analysis Strong understanding of financial accounting principles transactions and reconciliations Excellent attention to detail and strong problem-solving skills Effective communication and interpersonal skills to collaborate with cross-functional teams Ability to work independently prioritize tasks and meet deadlines in a fast-paced environment Self-motivated and positive attitude It would be great if you also have Looker Studio Advanced Excel Working knowledge of Google Sheets Familiarity with financial systems like Netsuite ERP Salesforce Experience with Zoho or Chargebee is a plus What we offer We support growth through learning resources leadership programs mentoring and real hands-on work People can move between teams and projects to build new skills and keep things interesting We offer clear internal mobility and a transparent path for progression with leaders who stay involved and provide guidance throughout the year In addition you will benefit from A comprehensive compensation package Learning and development allowance voluntary provident fund VPF and or national pension scheme NPS tax saving option provided creche allowance Modern tools to do your best work Choose your preferred computer and phone within our budget so you can work comfortably and efficiently A people-focused office culture We value in-person collaboration and follow an office-first model with some flexibility Our offices offer a vibrant environment with opportunities to learn connect and recharge from breakfast lunch and quiet spaces to team activities such as movie nights tech meetups and cultural events There s something for everyone Truecaller s Lab Days offer a space for imagination 5 days each quarter where everyone steps away from their normal tasks to explore current bold ideas and build things they ve always wanted to It s a space where curiosity leads the way and prototypes take shape Some concepts even make it into production and a few have grown into real features used by millions today Lab Days allow you to be creative learn fast and help shape Truecaller s future Come as you are Truecaller is committed to building a diverse and inclusive team We believe that a wide range of backgrounds perspectives and experiences strengthens our products and our culture No matter where you re from what language you speak or how you identify we value what makes you unique and would love to get to know you Sounds like a great opportunity We will fill the position as soon as we find the right candidate so please send your application as soon as possible As part of the recruitment process we will conduct a background check We only accept applications in English Job info LocationBengaluru Karnataka India CategoryFinance Postedtoday