A Customer Relationship Executive CRE in the commercial vehicle sector drives brand loyalty and after-sales revenue by acting as the primary contact for fleet owners and individual buyers They manage the customer journey from and including delivery to routine servicing focusing on high satisfaction levels complaint resolution and service reminders Key Responsibilities Customer Retention Build and maintain long-term relationships with commercial vehicle owners to encourage repeat business Service Coordination Remind customers of periodic maintenance and facilitate service bookings at the dealership Complaint Management Capture customer feedback and coordinate with the service workshop to resolve issues including tracking complaints in a CRM system Deliveries Documentation Coordinate vehicle delivery including documentation insurance and warranty paperwork Lead Management Handle enquiries walk-in phone WhatsApp online and update CRM records Product Information Provide primary technical information on service requirements and vehicle maintenance Required Skills Qualifications Education Diploma or Graduate in any discipline Communication Excellent communication skills English local language Experience Previous experience in automobile dealership customer handling service or retail Technical Skills Basic computer knowledge specifically MS Excel and CRM tools Attributes Customer-focused attitude patience and skilled demeanor Key Performance Indicators KPIs Customer Satisfaction Index CSI scores Service booking compliance Retention rate of customers for paid services Job Types Full-time Permanent Benefits Health insurance Leave encashment Provident Fund Education Diploma Preferred Experience Customer Relation Executive- Commercial Vehicle 3 years Required Location Coimbatore Tamil Nadu Required Work Location In person

📌 Customer Relation Executive (cre) (Tamil Nadu)
🏢 Prabal Motors Private
📍 Tamil Nadu