Role & responsibilities

- Candidate must have knowledge on English Language, 5+ Years of experience with valuable communication in English Language and technical skills on windows desktop platform.
- 24/7 Support Model (L2- Remotely End user Support for US and Canada users.)
- Responding to client support requests and contacting User to find out the nature of the problem.
- Resolving user issues related to basic desktop issues related to deployed software images, software packages, delivered patches, security updates and necessary tools for user desktop/laptops.
- Escalating software and other application issues to the subject teams.
- Troubleshooting desktop/laptop hardware and software issues, that can be worked upon remotely.
- OS/ Office/ basic system application/Anti-Virus client support.
- Outlook, browser, Printer/scanner installation, configuration and troubleshooting on client system.
- Strong experience & Knowledge of ITIL Process.
- Strong experience & Knowledge of MIM.

📌 Service Desk Specialist (Pune)
🏢 VBeyond
📍 Pune