Job Title Telecaller Immediate Joining The Telecaller is responsible for managing all inbound and outbound calls related to reservations guest inquiries promotions and customer support The role requires excellent communication skills a customer-oriented approach and the ability to provide accurate information about resort services and amenities Key Responsibilities Handle incoming calls from guests regarding room availability booking procedures pricing and resort facilities Make outbound calls for follow-ups confirmations promotions and guest feedback Process reservations and update the booking system accurately Provide information on resort services packages events and local attractions Coordinate guest requests with the front desk housekeeping F B and other departments Resolve guest queries and escalate complaints when necessary Promote resort offers seasonal packages and upgrades to maximize sales Maintain a polite helpful and skilled communication manner at all times Prepare and maintain call logs reports and reservation records Assist with check-in check-out queries over the phone Qualifications Skills High school diploma or equivalent hospitality certification is a plus Prior experience as a telecaller or in customer service preferably in hospitality Excellent verbal communication in English and local languages Strong phone etiquette and customer-handling skills Ability to multitask work under pressure and handle high-call volumes Basic computer knowledge MS Office reservation software Pleasant voice and positive attitude Work Environment Office or front-desk-based role within the resort Rotational shifts including weekends and holidays Additional Requirements optional Knowledge of reservation systems IDS Opera etc Ability to upsell rooms and packages Strong listening and problem-solving skills Job Type Full-time Pay 8 000 00 - 15 000 00 per month Work Location In person