Cluster Manager Department Operations - Retail Section Retail Designation Cluster Manager Reporting To Retail Operations Head Work Location Kollam to TVM Number of Vacancies 1 Expected Date of Joining Immediate Educational Qualification Degree MBA preferred Experience Requirement 3 to 5 years of relevant experience in retail operations or cluster-level management Roles and Responsibilities 1 Operational Excellence Implement and standardize company policies and procedures across all assigned retail locations Ensure uniform operational practices and a consistent customer experience Identify operational gaps and streamline processes to improve efficiency 2 Team Management Lead motivate and develop teams across the assigned cluster Coach and support Branch Store Managers to improve performance Monitor manpower productivity and assist in performance management 3 Business Performance Management Drive revenue growth and ensure achievement of sales targets Monitor budgets and control operational expenses Ensure overall profitability of the assigned cluster 4 Customer Satisfaction Monitor customer feedback and service standards across locations Address customer complaints and implement corrective measures Continuously work towards enhancing customer experience 5 Compliance and Quality Control Ensure adherence to company SOPs policies and procedures Maintain compliance with legal regulatory and audit requirements Ensure quality standards are followed across all retail outlets 6 Strategic Planning and Execution Support the Retail Operations Head in executing cluster-level strategies Identify opportunities for business growth and operational improvement Implement action plans aligned with organizational objectives 7 Reporting and Performance Analysis Track and analyze key performance indicators KPIs Prepare and submit periodic performance reports to senior management Provide insights for data-driven decision-making 8 Stakeholder and Relationship Management Coordinate with internal teams including Sales Operations HR and Compliance Build strong working relationships to ensure smooth cluster operations Compensation Salary As per company norms and budget Job Types Full-time Permanent Pay 35 000 00 - 45 000 00 per month Perks Internet reimbursement Leave encashment Paid sick time Work Location In person

📌 Cluster Manager (Kerala)
🏢 Popees Baby Care Products
📍 Kerala