We are looking for a detail-oriented and tech-savvy Non-Voice Executive to join our growing BPO team In this role you will be the primary point of contact for customers via Chat and Email Your goal is to provide high-quality solutions resolve queries efficiently and maintain a high level of customer satisfaction all without picking up a phone Key Responsibilities o Customer Interaction Handle a high volume of inbound customer queries through live chat and email platforms o Problem Solving Identify customer needs troubleshoot issues and provide accurate solutions using our internal database o Data Accuracy Document all interactions clearly in the CRM system to ensure seamless follow-up o Multitasking Manage 2-3 simultaneous chat windows while maintaining a quick response time TAT o Quality Compliance Follow standard operating procedures SOPs to ensure every response meets company quality and Tone of Voice standards Job Types Full-time Permanent Fresher Pay 16 000 00 - 30 000 00 per month Work Location In person