Job Title IT Operations Analyst Location Bangalore India Hybrid - minimum 2 days per week in the office About the Role CAI Software is seeking an IT Operations Analysts to support our growing team in Bangalore These professionals will serve as the first point of contact for technical support and local IT operations assisting around 200 employees ranging from developers to senior leaders The role requires a hands-on proactive individual with strong problem-solving skills and explicit communication You ll work closely with our global IT team to ensure smooth technology operations provide excellent customer support and maintain high standards of reliability and organization Key Responsibilities Provide first-line technical support for desktop and laptop hardware Windows and macOS Troubleshoot software email and connectivity issues for local users Support Microsoft 365 applications including Teams Outlook SharePoint and OneDrive Coordinate with vendors for procurement warranty and maintenance of IT equipment Maintain and update the local IT asset inventory Asset Management Assist with basic networking and infrastructure tasks Wi-Fi VPN cabling Collaborate with global IT and Security teams to align with corporate policies and procedures Support compliance and security initiatives SOC 2 Type 2 ISO 27001 awareness preferred Deliver exceptional customer service and maintain professionalism in every interaction Requirements Education Diploma or Bachelor s degree in IT Computer Science or related field Experience 1-2 years of experience in technical support IT operations or helpdesk role Technical Skills Strong knowledge of Windows 10 11 familiarity with macOS is a plus Understanding of Microsoft 365 ecosystem Teams Outlook SharePoint Basic understanding of networking TCP IP VPN Wi-Fi Experience managing IT assets and inventory Familiarity with Azure AD or AWS is a plus Awareness of security and compliance frameworks SOC 2 ISO 27001 preferred Soft Skills Excellent communication skills in English written and spoken Calm patient and customer-oriented attitude Organized reliable and detail-focused Ability to think independently and complete tasks without repeated instruction Eagerness to learn adapt and grow within an international team Why You ll Love Working with Us Be part of a global technology organization expanding its presence Collaborate daily with teams across the globe Gain exposure to modern enterprise tools and international IT standards Grow your skills in a professional and supportive environment

📌 It Operations Analyst (Karnataka)
🏢 Prod Software India Private
📍 Karnataka