Sales Operations Administrator Location Noida UP IN 201306 Salary Nil Division Academic Department Academic Sales Operations Job Title Title Sales Operations Administrator Department Sales Operations - Academic Location Sector -62 Noida About the Role Introduction - the why This is a great prospect to join Oxford University Press s Academic Sales Operations team supporting global sales activities that enable access to world-class academic resources You ll be part of a team that values collaboration customer service and operational excellence For professionals already in similar roles this position offers a positive change by providing exposure to diverse systems processes and stakeholders across the publishing industry You ll work on initiatives that directly impact customer experience and revenue growth while contributing to OUP s mission of delivering knowledge worldwide Opportunity - the what On a day-to-day basis you will Assist Academic Sales Operations teams with administrative and operational tasks Maintain strong communication with internal teams and external customers societies agents and resellers Process billing and manage sales workflows across journals and online products Troubleshoot issues analyze root causes and ensure timely resolution Set up systems for new products pricing updates renewals and access control Support data management including loading and updating customer information Your work will ensure smooth sales operations accurate billing and excellent customer service critical to OUP s success in delivering academic content globally About You Essential Criteria Approachable friendly and a strong team player IT literate with good knowledge of Microsoft Office Excel Word Teams Outlook Strong written and verbal communication skills Ability to manage time effectively and adapt to changing priorities Analytical skills for root cause analysis and trend identification Educated to A level or equivalent Experience delivering excellent customer service Desirable Criteria Familiarity with academic digital resources online journals or library systems Knowledge of IP address management and access methods Experience with systems such as Advantage Sigma Salesforce 8X8 SAMS Queries Please contact aarti rana oup com with any queries relating to this role Salary Dependent on skills and experience We are committed to supporting diversity in our workforce and ensuring an inclusive environment where all individuals can thrive We seek to employ a workforce representative of the markets that we serve and encourage applications from all Job Category Sales Business Development