Required Skills Technology Cisco R and S Network Expert - Level 3 Support Technology Cisco ASA Expert - Level 3 Support Technology Palo Alto Expert - Level 3 Support Technology Firepower Administrator - Level 2 Support Technology Pulse VPN Administrator - Level 2 Support Technology Fortigate Administrator - Level 2 Support Education Qualification Engineer - B E B Tech MCA Delivery Skills 1 Technology Management - Responsible for overall network technology management for the business Responsible for planning and execution of recent technology roll outs scope expansion and readiness of team from technology standpoint Manage SOPs Knowledge documents KB articles Implement technical methodology improvement from past failures and learnings 2 Restoration and Resolution Identify the network issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue Refer to required KEDB or Knowledge bases for known issues repetitive issues and resolution steps Implement the resolution steps execute validate and update ticket with steps taken and outcome 3 Triage Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue escalate the ticket to L3 Network SME and support the troubleshooting process if there is a bridge continue on the bridge along with the SME This support includes coordination with 3rd party network vendor technicians 4 Process Compliance Gather information from vendor customer analysis from the troubleshooting investigation resolution steps implemented etc and update the tickets regularly as per the defined process Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer Shift Handover Report Followthrough and execute the various Escalation Matrix Vendor Internal and Customer defined Ensure tickets are closed post user customer communication Maintain inventory of Network equipments and links Constantly track tickets for SLA adherence and escalate on deviations as defined in the process Location India - Bengaluru Created On 15-Apr-2025

📌 Digital Security - Associate Sme (fw1) (Karnataka)
🏢 Microland
📍 Karnataka