Ready to shape the future of work At Genpact we don t just adapt to change we drive it AI and digital innovation are redefining industries and we re leading the charge Genpact s AI Gigafactory our industry-first accelerator is an example of how we re scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team that s shaping the future this is your moment Genpact NYSE G is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally Through our deep business knowledge operational excellence and cutting-edge solutions - we help companies across industries get ahead and stay ahead Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today Get to know us at genpact com and on LinkedIn X YouTube and Facebook Inviting applications for the role of Process Developer- HRO Job Summary The Human Resources Coordinator will provide high quality comprehensive support on key HR processes and HR transactions enterprise-wide This role will deliver exceptional customer service and reliable answers to employees and people managers They will also execute on effective processes resulting in more consistent data and insights Job Responsibilities Serve as initial point of contact for employees and people managers on most transactional HR needs and requests Engage to determine scope of need work to resolve issue and direct to resources escalate issues when necessary Find opportunities for continuous improvement initiatives within assigned scope of work Propose solutions and ideas to find more efficient ways to deliver HR support to employees and people leaders Support enterprise HR transactional work Work to improve and standardize work to support automation where feasible Support employees via written case work and through phone calls Managing large amounts of inbound and some outbound calls in a timely manner Identifying customers needs clarify information research every issue and providing solutions Answer incoming calls from employees Maintain confidential and sensitive information Ensure all Service Level Agreements are met or exceeded Performs background research and follow-up needed to resolve employee requests that cannot be resolved at the time of initial contact including root cause analysis Maintain standard operating procedures policies systems and technology to ensure that maximum efficiencies are achieved in responding to employee inquiries Ensure that all Service Level Agreements are met or exceeded Assist in quality assurance or People Connect Request work as needed Completing full People Connect Request work training to understand the foundation of inquiries from our employees along with basic troubleshooting Resolve assigned escalated Requests for key business functional stakeholders in correspondence with that request s service level agreement Engage with leaders and or employees as needed to support the successful execution of key employee Moments that Matter through data and project support Minimum Qualifications Bachelor s or equivalent education Strong organizational skills with an ability to handle multiple tasks simultaneously Demonstrated attentiveness and responsiveness to customer needs with exceptional outcomes Strong written and verbal communication skills Ability to use a PC as well as Microsoft Office Suite and other human capital management software Why join Genpact Be a transformation leader - Work at the cutting edge of AI automation and digital innovation Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career Get hands-on experience mentorship and continuous learning opportunities Work with the best - Join 140 000 bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture - Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters Up Let s build tomorrow together Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training JobProcess Developer Primary LocationIndia-Hyderabad ScheduleFull-time Education LevelBachelor s Graduation Equivalent Job PostingOct 1 2025 6 05 04 AM Unposting DateOngoing Master Skills ListOperations Job CategoryFull Time

📌 Process Developer- Hro (Telangana)
🏢 Genpact
📍 Telangana