Branch Manager JD Responsible to support and develop a strong team of Express Courier in a manner that supports our goal of being Company of Choice Ensure effective cost management by leading negotiations with Co-loaders Vendors Manage service quality and monitor satisfaction levels for key customers accompany Field Sales visit clients or prospective clients Directs budget preparation for Branch Territory location Setting evaluating and meeting and or exceeding performance targets Ensure effective customer service through a process oriented approach that delivers reliable and consistent service Ensures direct reports negotiate prepare and issues most favorable buying rate quotations internally and externally with Truck Vendors Co-loaders Manages the business processes used to ensures the accuracy of reaching invoices to Customers always monitor Customer Experience and if challenges must be addressed reporting manager as well Corporate office Establishes monitors and revises policies procedures and service standards for station operations Directs and ensures compliance with established ICL -SBM corporate policies procedures and standards in accordance with government regulations Responsible for hiring Quality Employment Necessary Requirement at Branch levels like Assistant Executive Sr Executives Assigns work sets completion dates reviews work and manages performance in accordance with organizational policies procedures and performance management processes Manage Counter sales improvement programs and Ensure the station is running smoothly and efficiently Manage staff directly and indirectly Vigilance on Malpractices Qualifications and Skills 5-6 years of sales operations experience Minimum Qualification Bachelor s Excellent written and verbal language skills in English Good negotiation and communication skills are a must Self-motivated independent and confident Job Types Full time Permanent Pay 35 000 00 - 50 000 00 per month Benefits Health insurance Leave encashment Provident Fund Education Bachelor s Required Experience Courier 5 years Preferred Language Marathi English Required Work Location In person