Job Title Executive - Operations Function Regional Operations RCS Grade N Reports To Area Operations Head Location Pune About Blue Dart Express India Blue Dart Express India a leader in the logistics and express delivery sector is part of the DHL Group We provide reliable time-sensitive delivery solutions to over 37 000 locations across the country Our robust domestic network and unmatched infrastructure position Blue Dart as a critical player in India s logistics industry We pride ourselves on innovation service excellence and creating long-term partnerships with our clients enabling businesses to thrive in the fast-paced and ever-evolving logistics environment Position Overview The Service Center Head oversees all inbound and outbound operations at the Service Center The role ensures timely accurate and profitable delivery of DP Etail INTL shipments to customers while driving operational efficiency service quality and employee engagement Job Purpose Lead the Service Center s daily operations to ensure safe timely and profitable delivery of shipments Drive operational excellence by monitoring performance optimizing costs and ensuring adherence to regulatory compliance and SOPs Build and maintain a highly engaged and capable team to support organizational goals Key Responsibilities Operational Excellence Supervise daily inbound and outbound operations ensuring first and last-mile connectivity Monitor load patterns to optimize delivery and pickup schedules Oversee regulatory compliance ensuring accurate documentation and resolution of exceptions Ensure safe handling and delivery of shipments minimizing RTO and undelivered instances Manage vehicle availability and service provider coordination Conduct daily briefings and drive adherence to operational workflows and SOPs People Management Provide direction and support to employees fostering a performance-driven culture Monitor team performance mentor subordinates and build a robust succession pipeline Conduct regular staff training to enhance operational capabilities Ensure adequate staffing to meet operational demands Key Competencies Skills Technical Skills Strong understanding of logistics operations including first and last-mile connectivity Proficiency in using logistics management software and systems for monitoring workflows and exceptions Knowledge of regulatory requirements including e-waybill compliance Ability to analyse operational data and identify areas for improvement Behavioural Skills Leadership Proven ability to lead and inspire teams in a high-pressure setting Problem-Solving Strong aptitude for resolving operational issues efficiently Communication Clear and concise communication skills to engage employees and external stakeholders Collaboration Builds strong relationships across teams and geographies Qualifications Education Bachelor s degree in Business Administration Logistics Supply Chain Management or a related field mandatory A master s degree or professional certification in logistics or supply chain management is preferred Experience Minimum 5 years of experience in logistics transportation or supply chain management