Team Lead - Insurance Back-Office Email Complaints Location Mumbai Working Days 6 days Day Shift Age Criteria 25-40 Qualification Graduate Role Overview We are looking for an experienced Team Lead to manage a group of agents handling insurance related complaints through emails and calls The person should have strong leadership coaching and process-improvement skills Key Responsibilities Lead and supervise a team of agents managing insurance complaints via email phone Guide coach and train the team to write professional and error-free emails Monitor and track team performance and quality metrics Identify gaps streamline processes and suggest improvements to clients Maintain a dynamic and proactive approach to ensure customer satisfaction Requirements Graduate with 2 years experience as a Team Lead in back-office email complaint handling Strong communication coaching and process-management skills Ability to handle escalations track performance and drive process improvements Job Type Full-time Pay 350 000 00 - 450 000 00 per year Benefits Commuter assistance Adaptable schedule Health insurance Leave encashment Paid sick time Paid time off Provident Fund Work Location In person Speak with the employer 91 (phone hidden)

📌 Team Lead Insurance (Maharashtra)
🏢 Epicenter Technologies
📍 Maharashtra