About the Company HEAPS is an expert-led AI-driven health tech platform that helps in optimizing care management HEAPS uses cutting-edge technologies data analytics and artificial intelligence to create highly efficient and effective care management systems for insurers hospitals corporates and patients We are looking for an experienced Customer Success Executive CSE to oversee the post-sales customer experience and ensure the successful implementation of Heaps ai s solutions The CSE will be responsible for managing daily operations and internal stakeholders Key Responsibilities Client Onboarding and Implementation Support the onboarding process for recent clients ensuring a seamless transition from Business Development to the Customer Success team Oversee the implementation of Heaps ai s solutions ensuring that all client requirements are met Client Relationship Management Serve as the main point of contact for clients post-onboarding ensuring continuous support and addressing client needs or concerns Conduct regular meetings to review project progress performance and improvements with the key account manager CS Manager Project Oversight and Reporting HH1 Provide insights to Key Account Manager CS Manager on client data to deepen the engagement Generate reports as defined by the account manager Analyze client data and generate actionable insights to improve project outcomes Prepare regular reports showcasing key metrics insights and recommendations Stakeholder and Vendor Management Manage internal teams including healthcare advocates or physicians and external vendors to ensure effective project execution Coordinate with cross-functional teams to align project goals and deliverables with client expectations Continuous Improvement Identify opportunities for continuous process improvement and work towards optimizing project efficiency and effectiveness Conduct regular audits to assess project performance and ensure compliance with SLAs Client Success and Upsell Ensure clients are fully utilizing the solutions offered and help them achieve their business goals Manage client feedback and ensure any issues are promptly resolved Experience 2-3 years of experience in client services project account management preferably in health tech or SaaS Education Bachelor s in business Healthcare or related MBA or equivalent is a plus Key Traits Excellent problem-solving and critical thinking abilities Excellent communication skills Ability to manage multiple projects simultaneously and meet deadlines Analytical mindset with a strong attention to detail Dealing with ambiguity Languages English Hindi Other regional languages are beneficial Job Type Full-time Pay 40 000 00 - 55 000 00 per month Benefits Health insurance Provident Fund Ability to commute relocate Delhi Delhi Reliably commute or planning to relocate before starting work Preferred Education Bachelor s Preferred Experience client services 2 years Preferred Language English Preferred Work Location In person

📌 Customer Success Executive (New Delhi)
🏢 Heaps Health Solutions India
📍 New Delhi