At Flix we offer a dynamic tech-driven environment with competitive pay and strong growth opportunities As we expand in South India-one of the world s fastest-growing bus markets-we re hiring motivated Customer Support Agent on a fixed-term 12-month renewable contract Key Highlights Location Madiwala Lounge Bangalore Contract 12-month renewable contract target-driven role Shifts Non-traditional hours we operate 24 7 Compensation Fixed compensation Performance based Incentives About the Role Customer Outreach Make outbound calls to recent passengers to request and encourage feedback ratings Inbound Support Handle customer calls related to service queries technical issues and simple upsell opportunities Rating Optimization Clearly explain the value of feedback and quickly resolve minor concerns to boost positive scores Reporting Meet daily call-volume and conversion targets submit concise daily and weekly performance reports Collaboration Work hand-in-glove with the ground-ops team to escalate and resolve any on-trip issues Documentation Maintain accurate call logs and update customer interaction records in our CRM About You Experience 1-3 year in tele-calling customer support or backend operations Languages Fluent in English and Tamil Telugu Kannada Skills Strong verbal communication and persuasion skills Ability to multitask and adapt quickly in a fast-paced setting Comfort working rotating or non-traditional shifts Mindset Target-oriented with a positive attitude toward feedback and continuous improvement What We Offer Join a young energetic team that s reshaping how India travels by bus Hands-on experience in a high-visibility metrics-driven role Prospect to learn Flix s tech platform and customer-centric processes Why Join Flix At Flix we empower our teams to push boundaries and shape the future of mobility As we continue to scale globally we harness cutting-edge technology to make mobility smarter more sustainable and more affordable If you re looking for a place where you can drive change and redefine how millions of people travel Flix is the place where you can lead your journey INSERT GENERAL EMPLOYER BRAND VIDEO