Requisition ID 96511 Job Category Information Technology Location Gurugram Haryana India Join a company that is passionately committed to the pursuit of a better world through positive change With more than 65 years of business and technical expertise in mining energy and infrastructure our 10 000 colleagues in 150 countries tirelessly work toward bettering the industries in which we operate With practical solutions that are safe innovative and sustainable we think globally while acting locally Are you looking for an opportunity to join a diverse group of professionals who are committed to remaining exceptional We look forward to hearing from you As part of our Shared Services group comprised of Finance Marketing Communications Human Resources Commercial Legal and Facilities we support the business achieve their goals through a range of strong technical capabilities We ensure delivery of services through the skills of our people methodologies and systems Hexagon SPIN SPEL SPID S3D - Application Administrator Summary Application administrators administer Hatch s computer systems and play an important role in technical software support and associated implementations They have the responsibility to ensure applications operate in a manner that supports Hatch projects and corporate systems They respond to tickets and serve as a contact liaison for functional users project systems managers and IT technical staff for technical issues They provide application-level expertise augmenting the skills and the expertise available via the service desk They take direction from the AMS Lead and System Administration Technology Lead They work with the global Technical Implementation Specialists and relevant Product Managers to understand the requirements for each system used on a specific project in resolving technical issues ResponsibilitiesProvide technical support Hexagon software components in a complex mission critical environment Manage support and resolve complex software vendor and proprietary technical issues Identify and resolve medium to highly complex production problems for support of applications Identify proactive solutions for recurring technology occurrences to benefit the business Maintain application configuration documentation Maintain current knowledge of relevant technologies as assigned Collaborate and interact with various stakeholders including the ICT team Work closely with application development teams and vendors to tune and troubleshoot applications Willing to work after hours as part of a global team Lead and participate in efforts to develop and implement processes for application and system monitoring Lead and participate in efforts to implement application updates to include upgrades patches and current releases Undertake integration between various systems using available API s and web services Adhere to standards and processes for systems in Hatch Provision of 1st Level Application Support For example user administration or project set-up issues Work on and close out tickets in the Hatch Zendesk System Manage your assigned ticket queue QualificationsSkillsUnderstand software and hardware requirements of varied departmental systems Understand the workflow and process requirements of complex application systems Demonstrated ability to be the subject matter expert in supporting maintaining and administering complex applications Excellent problem solving analytical skills and knowledge of analytical tools Display and execute logical and complex troubleshooting methods Excellent verbal written communication and ability to work well with others Teamwork Working together to achieve organizational and team goals Demonstrated soft skills required such as presentation of ideas and ability to clearly articulate the concepts to senior management Ability to effectively interface with technical and nontechnical staff at all organizational levels ExperienceMinimum 3-5 years experience in the Information Technology field 3 years hands-on experience in application administration and operational systems support day to day operations including installation upgrade configuration trouble shooting debugging patching Experience with at least one of the following Hexagon platforms SPEL SPIN SPID S3D Experience in process automation best practice approach technology efficiency and effectiveness KnowledgeBachelor s degree and equivalent combination of education training or work experience Why join us Work with great people to make a difference Collaborate on exciting projects to develop innovative solutions Top employer What we offer you Flexible work environment Long term career development Think globally work locally Don t meet every single requirement You don t need to At Hatch we are building a diverse inclusive workplace that fosters innovation If you re interested in this role we encourage you to apply even if your past experiences don t perfectly align with the skills we ve listed We re committed to fostering a workforce that reflects the diversity of the communities in which we operate and serve Hatch is an Equal Opportunity Employer that considers applicants without regard to age race color national origin citizenship religion creed gender sexual orientation marital status disability veteran or any other protected status If you have any accommodation requirements please let us know We ll do our best to meet your needs in accordance with applicable local legislation