Required Skills Technology End User Issues Printer Scanner Outoook MS Office Applications Education Qualification Diploma Certification Mandatory Desirable Technology IT Certifications HDI Certification ITIL Foundation Details 1 Handle incoming calls emails and chat from the user may require working on rotational shift 2 Ability to comprehend end users from International locations over the phone 3 Recording classifying and prioritizing tickets 4 Providing initial support and troubleshooting based on Knowledge Base articles 5 Taking a remote of an end users machine if required while troubleshooting 6 Routing requests to the appropriate support groups third party suppliers when tickets are not resolved during initial support 7 Monitoring the status and documenting the progress towards resolution of all open tickets 8 Keeping affected users informed about the progress 9 Resolution confirmation and closure of tickets within the SLA Technical Skills 1 Basic troubleshooting on different versions of Windows OS E g Windows XP Windows 7 Windows 10 and Windows 11 2 Understanding of desktop applications installation and uninstallation 3 Ability to support users in business applications based on SOP s 5 Troubleshooting Desktop Application remotely 6 Ability to carry out Disk management Disk Encryption Wireless configuration 7 Ability to check utilization and availability ability to perform start up and shut down services by following SOP 8 Ability to Install and configure email client troubleshoot connectivity issue Backup and Recovery 1 Technical understanding of native backup management tools and different types of backups 2 Ability to provide SOP based support for configuring and troubleshooting backup related issues 3 Basic Networking Desired Skills - Basic understanding of virtual infrastructure and Cloud AWS Azure and Google cloud Location India - Gurugram Created On 02-Dec-2024

📌 Administrator - Service Desk (Haryana)
🏢 Microland
📍 Haryana