Job Title Customer Support Executive Industry Wooden WPC Aluminium Experience Required Minimum 3 Years Location Add Location Job Summary We are looking for an experienced Customer Support Executive with a strong background in the wooden WPC or aluminium industry The candidate should have excellent communication skills and solid hands-on experience with CRM systems to manage customer interactions track orders and ensure high levels of customer satisfaction Key Responsibilities Handle customer inquiries related to products orders pricing dispatch and after-sales service Coordinate with sales production and logistics teams to ensure timely order processing and delivery Maintain and update customer records order details and follow-ups in the CRM system Resolve customer complaints efficiently and escalate issues when necessary Provide product information and technical coordination related to wooden WPC and aluminium products Track order status and proactively update customers on delays or changes Support the sales team with quotations order documentation and client communication Maintain strong relationships with existing customers to ensure repeat business Prepare customer service reports and MIS as required Required Skills Qualifications Minimum 3 years of experience in customer support within the wooden WPC aluminium industry Robust working knowledge of CRM software such as Zoho Salesforce or similar Good understanding of industry products specifications and terminology Excellent verbal and written communication skills Strong coordination and problem-solving abilities Ability to handle multiple customers and tasks simultaneously Basic knowledge of MS Office Excel Word Email communication Preferred Qualities Customer-focused attitude with a professional approach Ability to work under pressure and meet deadlines Team player with good interdepartmental coordination skills Job Type Full-time Pay 25 000 00 - 28 000 00 per month Benefits Cell phone reimbursement Internet reimbursement Paid time off Work Location In person

📌 Customer Support Representative (New Delhi)
🏢 Luxewood India
📍 New Delhi