Company Hoora Technologies Pvt Ltd Location In-person Employment Type Full-time Permanent Experience Required 3 years Overview At Hoora Technologies Pvt Ltd customer experience is at the core of everything we do We are looking for a proactive and experienced Senior Customer Support Manager who can lead customer care operations manage teams handle escalations and continuously improve service quality This role is ideal for someone who thrives in a fast-paced environment and has strong leadership communication and problem-solving skills Key Responsibilities Team Management Lead mentor and develop a team of customer support representatives Ensure high performance accountability and job satisfaction within the team Operations Call Management Oversee daily customer support operations and workflows Supervise incoming calls and ensure timely resolution of customer queries Ensure productive use of resources and adherence to service standards Customer Engagement Escalation Handling Build strong long-term relationships with customers Handle escalated customer concerns and ensure a positive experience Follow up on issues until complete resolution and customer satisfaction Process Improvement Reporting Identify gaps and opportunities to enhance customer support processes Implement solutions to improve service quality and customer satisfaction Monitor support metrics analyze performance and share reports with senior management Training Development Conduct onboarding training for new hires Provide ongoing training and coaching to enhance team skills and knowledge Qualifications Skills Bachelor s degree in Business Communications or a related field 3-4 years of experience in customer support or customer service management roles Excellent communication leadership and interpersonal skills Strong problem-solving abilities with a customer-first mindset Proficiency in customer support tools CRM systems and call-handling processes Ability to multitask manage priorities and work effectively under pressure Comfortable working in a fast-paced shift-based environment Additional Requirements Laptop and Mobile Phone Mandatory Willingness to work in shifts Fluency in English Hindi and Marathi additional languages are a plus What We Offer Flexible work schedule Growth-oriented work environment Opportunity to lead and grow with a dynamic organization Job Types Full-time Permanent Pay 30 000 00 - 35 000 00 per month Benefits Flexible schedule Provident Fund Application Question s How many years of experience you hold as Customer Support Manager What is your Current CTC What is your Expected CTC What is your Notice period Are you comfortable relocating to Nagpur Work Location In person

📌 Customer Care Manager (Maharashtra)
🏢 Hoora Technologies
📍 Maharashtra