Job Title Senior Manager - Growth Strategy Operational Excellence Location Ahmedabad Gujarat About Us Chinmay Finlease Limited is a tech-powered RBI-registered NBFC focused on delivering innovative lending solutions to underserved and emerging segments With cutting-edge platforms and a strong commitment to compliance customer experience and financial inclusion we are poised for the next phase of scalable growth Role Summary We are seeking a strategic and execution-driven Senior Manager to lead and transform key business functions - from sales and operations to digital collections and customer experience This role demands a high-energy qualified who thrives in a fast-paced environment and is passionate about building scalable systems improving lending outcomes and delivering exceptional service Key Responsibilities Sales Scalability Drive lead generation channel partner expansion and strategic alliances to scale disbursements Work with marketing and analytics to improve conversion funnels and reduce acquisition cost Design and execute sales performance dashboards and incentive frameworks Operational Excellence Identify and eliminate bottlenecks in loan processing disbursement and servicing Standardize SOPs across the customer journey to improve efficiency and reduce TAT Lead cross-functional process audits and continuous improvement initiatives Lending Process Improvement Collaborate with Credit Risk to refine scorecard-based adjudication models Work closely with product and tech teams to improve LOS LMS and workflow automation Build a feedback loop from underwriting QA and collections to inform lending policies Digital Collections Asset Quality Design digital-first collection journeys using segmentation automation and payment nudges Implement risk-based contact strategies and early warning signals to reduce delinquencies Work with legal and compliance to manage recovery strategies and reduce write-offs Customer Support Experience Build and scale a multi-channel customer support team IVR WhatsApp Email App Define and track SLAs NPS and CSAT scores to improve customer delight Introduce proactive support mechanisms to reduce inbound queries and increase retention Desired Profile 8-10 years of similar experience in fintech NBFC or digital lending operations with proven results and strategy Proven track record in sales growth collections strategy or digital transformation within lending ecosystems Strong understanding of NBFC systems regulatory compliance and the full credit lifecycle Experience in using data-driven decision-making to drive performance efficiency and customer outcomes Demonstrated ability to scale business operations or lending portfolios multi-fold in high-growth environments Proficient in working with LOS LMS CRM systems dashboards and digital collection tools Strategic thinker with strong execution skills stakeholder management and team leadership Adept at working cross-functionally and influencing change through structured problem-solving Why Join Us Be part of a high-growth NBFC with a vision to digitally transform lending in India Opportunity to lead cross-functional initiatives and impact key business outcomes Fast-paced environment with flexibility ownership and growth trajectory Job Types Full-time Permanent Pay From 1 500 000 00 per year Benefits Flexible schedule Health insurance Leave encashment Paid sick time Paid time off Provident Fund Work Location In person