Overview Dynamics 365 is Microsoft s suite of enterprise software that powers many of the largest businesses in the world The Customer Experience Applications Team delivers Dynamics 365 Contact Center an AI-first solution that lets our customers run intelligent and highly scalable contact centers We are building the next generation of our applications running on Azure that pull together Dynamics 365 Office 365 and a number of other Microsoft cloud services to deliver high value complete and predictive application scenarios across all devices and form factors D365 Contact Center is a robust application that extends the power of CRM s like Dynamics 365 Customer Service to enable organizations to instantly connect and engage with their customers via channels like Live Chat Voice and SMS As an Applied AI Engineer II in the Microsoft Dynamics Customer Experience Applications team you will apply both software engineering and AI expertise to design and implement intelligent solutions within Dynamics 365 You ll collaborate with business and technology leaders internal users and partners to build scalable production-ready systems that leverage AI to solve complex business requests In this role you are expected to bring software engineering fundamentals architecture coding testing and deployment while also selecting and integrating the most effective AI models and frameworks to deliver measurable impact and innovation We innovate quickly and collaborate closely with our partners and customers in a very agile environment If the prospect to collaborate with a diverse engineering team on enabling end-to-end business scenarios using cutting-edge AI first technologies and to solve problems for large scale 24x7 business SaaS applications excite you we would love to talk to you Microsoft s mission is to empower every person and every organization on the planet to achieve more As employees we come together with a growth mindset innovate to empower others and collaborate to realize our shared goals Each day we build on our values of respect integrity and accountability to create a culture of inclusion where everyone can thrive at work and beyond Responsibilities As a software engineer with applied AI focus in the Microsoft Dynamics Customer Experience Applications team you will apply both software engineering and AI expertise to build intelligent scalable solutions that power Dynamics 365 services used globally You ll collaborate with cross-functional teams to deliver high-impact features aligned with enterprise standards and cloud-scale requirements Your responsibilities include Design and develop highly usable scalable application capabilities integrating AI models and enhancing existing features to meet evolving customer needs Build and debug production-grade code in distributed systems Translate business requirements into AI solutions collaborating with data scientists product managers and engineering teams to ensure alignment and impact Optimize AI model performance and reliability in production environments including retraining evaluation and continuous monitoring Own deployment quality and operation of AI systems including automated testing CI CD pipelines deployment and monitoring with strong MLOps and DevOps practices Troubleshoot live site issues as part of both product development and live site support rotations ensuring rapid resolution and learning Ensure high reliability and performance of applications and services through intelligent monitoring alerting and proactive failover strategies Qualifications Required Qualifications Bachelor s Degree in Computer Science or related technical field AND 3 years technical engineering experience with coding in languages including but not limited to C C C Java JavaScript or Python OR equivalent experience 3 years technical engineering experience with coding in Python for building scalable production-ready systems Experience with SQL for querying and managing large datasets PySpark for distributed data processing and ETL workflows Hands-on expertise with Power BI for dashboard creation data modeling and visualization of contact center metrics 1 years of professional experience working with generative artificial intelligence large language models or agent-based systems Other Requirements Ability to meet Microsoft customer and or government security screening requirements are required for this role These requirements include but are not limited to the following specialized security screenings Microsoft Cloud Background Check This position will be required to pass the Microsoft Cloud Background Check upon hire transfer and every two years thereafter Preferred Qualifications Master s Degree in Computer Science or related technical field AND 2 years technical engineering experience with coding in languages including but not limited to C C C Java JavaScript or Python 1 years of professional experience working with generative artificial intelligence large language models or agent-based systems OR Bachelor s Degree in Computer Science or related technical field AND 3 years technical engineering experience with coding in languages including but not limited to C C C Java JavaScript or Python 1 years of professional experience working with generative artificial intelligence large language models or agent-based systems Deep understanding of Distributed System Design Design patterns Algorithms SDLC and Software Engineering experience AI Domain Expertise Deep expertise in one or more AI domains with a proven track record of deploying and scaling AI models in cloud environments MLOps LLMOps Strong experience with MLOps workflows CI CD monitoring retraining pipelines and familiarity with modern LLMOps frameworks Strong experience with Realtime APIs open API Rags Lang chain Caching LLM Finetuning prompt Evals MCP graphRags Cloud Infrastructure Skilled in building and operating infrastructure using Azure AWS or Google Cloud and deploying containerized models with Docker Kubernetes or similar tools Engineering Excellence Passion for building high-quality reliable and maintainable software with robust coding and debugging practices Collaboration Communication Excellent verbal written and cross-team communication skills a collaborative team player across time zones and diverse stakeholder groups Experience with customers success zero trust security and compliance Experience with proficient coding debugging and problem-solving skills This position will be open for a minimum of 5 days with applications accepted on an ongoing basis until the position is filled Microsoft is an equal opportunity employer All qualified applicants will receive consideration for employment without regard to age ancestry citizenship color family or medical care leave gender identity or expression genetic information immigration status marital status medical condition national origin physical or mental disability political affiliation protected veteran or military status race ethnicity religion sex including pregnancy sexual orientation or any other characteristic protected by applicable local laws regulations and ordinances If you need assistance with religious accommodations and or a reasonable accommodation due to a disability during the application process

📌 Applied Ai Engineer Ii (Karnataka)
🏢 Microsoft
📍 Karnataka