Who we are At Twilio we re shaping the future of communications all from the comfort of our homes We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences Our dedication to remote-first work and strong culture of connection and global inclusion means that no matter your location you re part of a vibrant team with diverse experiences making a global impact each day As we continue to revolutionize how the world interacts we re acquiring new skills and experiences that make work feel truly rewarding Your career at Twilio is in your hands See yourself at Twilio Join the team as our next Senior Machine Learning Engineer L3 in our Comms Platform Engineering team About the job This position is needed to scope design and deploy machine learning systems into the real world the individual will closely partner with Product Engineering teams to execute the roadmap for Twilio s AI ML products and services Twilio is looking for a Senior Machine Learning engineer to join the rapidly growing Comms Platform Engineering team of our Messaging business unit You will understand the needs of our customers and build data products that solve their needs at a global scale Working side by side with other engineering teams and product counterparts you will own end-to-end execution of ML solutions To thrive in this role you must have a background in ML engineering and a track record of solving data machine-learning problems at scale You are a self-starter embody a growth attitude and collaborate effectively across the entire Twilio organization Responsibilities In this role you ll Build and maintain scalable machine learning solutions in production Train and validate both deep learning-based and statistical-based models considering use-case complexity performance and robustness Demonstrate end-to-end understanding of applications and develop a deep understanding of the why behind our models systems Partner with product managers tech leads and stakeholders to analyze business problems clarify requirements and define the scope of the systems needed Work closely with data platform teams to build robust scalable batch and realtime data pipelines Work closely with software engineers build tools to enhance productivity and to ship and maintain ML models Drive engineering best practices around code reviews automated testing and monitoring Qualifications Not all applicants will have skills that match a job description exactly Twilio values diverse experiences in other industries and we encourage everyone who meets the required qualifications to apply While having desired qualifications make for a strong candidate we encourage applicants with alternative experiences to also apply If your career is just starting or hasn t followed a traditional path don t let that stop you from considering Twilio We are always looking for people who will bring something new to the table Required 5 years of applied ML experience Proficiency in Python is preferred We will also consider strong quantitative candidates with a background in other programming languages Strong background in the foundations of machine learning and building blocks of modern deep learning Track record of building shipping and maintaining machine learning models in production in an ambiguous and fast paced environment You have a clear understanding of frameworks like - PyTorch TensorFlow or Keras why and how these frameworks do what they do Familiarity with ML Ops concepts related to testing and maintaining models in production such as testing retraining and monitoring Demonstrated ability to ramp up understand and operate effectively in new application business domains You ve explored some of the modern data storage messaging and processing tools Kafka Apache Spark Hadoop Presto DynamoDB etc Experience working in an agile team environment with changing priorities Experience of working on AWS Desired Experience with Large Language Models Location This role will be remote and based in India only in Karnataka TamilNadu Maharashtra Telangana and New Delhi Travel We prioritize connection and opportunities to build relationships with our customers and each other For this role you may be required to travel occasionally to participate in project or team in-person meetings What We Offer Working at Twilio offers many perks including competitive pay generous time off ample parental and wellness leave healthcare a retirement savings program and much more Offerings vary by location Twilio thinks big Do you We like to solve problems take initiative pitch in when needed and are always up for trying new things That s why we seek out colleagues who embody our values something we call Twilio Magic Additionally we empower employees to build positive change in their communities by supporting their volunteering and donation efforts So if you re ready to unleash your full potential do your best work and be the best version of yourself apply now If this role isn t what you re looking for please consider other open positions Twilio is proud to be an equal opportunity employer We do not discriminate based upon race religion color national origin sex including pregnancy childbirth reproductive health decisions or related medical conditions sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability genetic information political views or activity or other applicable legally protected characteristics We also consider qualified applicants with criminal histories consistent with applicable federal state and local law Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act Additionally Twilio participates in the E-Verify program in certain locations as required by law