Req ID 339709 NTT DATA strives to hire exceptional innovative and passionate individuals who want to grow with us If you want to be part of an inclusive adaptable and forward-thinking organization apply now We are currently seeking a Salesforce Service Cloud AWS Technical Lead to join our team in Hyderabad Telangana IN-TG India IN e are seeking an experienced Technical Lead with expertise in Salesforce Service Cloud AWS and Voice CTI platforms Amazon Connect Genesys The ideal candidate will lead solution design oversee technical delivery and ensure successful implementation of cloud-based contact center solutions integrated with Salesforce Service Cloud This role combines hands-on architecture technical leadership and stakeholder management Key Responsibilities Service Cloud Lead design and implementation of Service Cloud features Case Management Omni-Channel Knowledge Base Service Console and Digital Engagement Integrate Voice CTI solutions with Salesforce for seamless agent experience screen pop click-to-dial call logging Optimize agent workflows and service automation Flows Macros Einstein Bots Voice Contact Center Amazon Connect Genesys Architect and configure Amazon Connect or Genesys Cloud for inbound outbound voice and IVR flows Integrate CTI telephony with Service Cloud Voice for real-time customer interactions Define routing skills-based assignment call recording and reporting strategies Ensure high availability scalability and resilience of contact center solutions AWS Cloud Infrastructure Design and manage AWS services Lambda S3 API Gateway DynamoDB Kinesis etc for integrations Implement real-time data exchange between Salesforce and AWS-based applications Collaborate with cloud engineers to ensure secure cost-optimized and compliant AWS deployments Leadership Governance Act as technical lead mentoring developers admins and integration specialists Conduct design code reviews and enforce Salesforce AWS best practices Collaborate with business operations and IT stakeholders to define solution roadmaps Ensure delivery aligns with compliance security and performance standards Required Skills Qualifications 8-12 years of Salesforce Cloud experience with at least 3 years in a Tech Lead role Proven expertise in Salesforce Service Cloud Case Mgmt Omni-Channel Knowledge Service Console Hands-on experience integrating Service Cloud Voice with Amazon Connect or Genesys Strong knowledge of AWS services Lambda API Gateway EventBridge Kinesis etc Experience with CTI integrations telephony protocols and customer engagement platforms Proficiency in Apex Lightning Web Components LWC Flows APIs REST SOAP Salesforce certifications preferred Service Cloud Consultant Salesforce Platform Developer I II Integration Architect Identity Designer plus AWS certifications e g AWS Solutions Architect Associate Skilled highly desirable Nice to Have Experience with Genesys AI Amazon Lex Polly for conversational AI bots Exposure to Einstein AI and Analytics Tableau CRM for service performance Familiarity with DevOps CI-CD pipelines Copado Gearset Jenkins Git Knowledge of regulatory compliance PCI DSS GDPR HIPAA in contact center solutions About NTT DATA NTT DATA is a 30 billion trusted global innovator of business and technology services We serve 75 of the Fortune Global 100 and are committed to helping clients innovate optimize and transform for long term success As a Global Top Employer we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies Our services include business and technology consulting data and artificial intelligence industry solutions as well as the development implementation and management of applications infrastructure and connectivity We are one of the leading providers of digital and AI infrastructure in the world NTT DATA is a part of NTT Group which invests over 3 6 billion each year in R D to help organizations and society move confidently and sustainably into the digital future Visit us at Whenever possible we hire locally to NTT DATA offices or client sites This ensures we can provide timely and effective support tailored to each client s needs While many positions offer remote or hybrid work options these arrangements are subject to change based on client requirements For employees near an NTT DATA office or client site in-office attendance may be required for meetings or events depending on business needs At NTT DATA we are committed to staying flexible and meeting the evolving needs of both our clients and employees NTT DATA recruiters will never ask for payment or banking information and will only use nttdata com and talent nttdataservices com email addresses If you are requested to provide payment or disclose banking information please submit a contact us form NTT DATA endeavors to make accessible to any and all users If you would like to contact us regarding the accessibility of our website or need assistance completing the application process please contact us at This contact information is for accommodation requests only and cannot be used to inquire about the status of applications NTT DATA is an equal opportunity employer Qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status For our EEO Policy Statement please click If you d like more information on your EEO rights under the law please click For Pay Transparency information please click

📌 Salesforce Service Cloud + Aws Technical Lead (Hyderabad)
🏢 NTT Data
📍 Hyderabad