About Axis Max Life Axis Max Life Insurance Limited formerly known as Max Life Insurance Company Ltd is a joint venture between Max Financial Services Limited MFSL and Axis Bank Limited Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution including agency and third-party distribution partners It has built its operations over two decades through a need-based sales process a customer-centric approach to engagement and service delivery and a well-trained human capital Axis Max Life has been consistently ranked among the best workplaces by the GPTW Institute reflecting its commitment to creating a positive and empowering work environment ComeAsYouAre LGBTQIA and PwD candidates of all ages are encouraged to apply null Responsible for Operations of CAGoResolve all escalated complaints from Agent Advisor Customers within the defined Service Level Agreement s oEnsure adherence to documented processes procedures and controls oLiaise with other support units in Home Office such as Operations Products Actuaries Finance Admin IT to ensure that all local queries complaints are resolvedoEnsure follow up with customers Agents to ensure complete satisfactionoPublish MIS and DashboardsMeasures of Success Customer satisfaction scores Agent satisfaction scores TAT of Customer Agent query resolution as per defined SLA Employee satisfaction Quality Accuracy of resolutionDesired qualification and experience Should be a graduate preferably with a professional qualification Knowledge of Life Insurance products preferred Must have a minimum of 3-4 years experience of which atleast two years in customer service operations Candidates who have a performance rating of G2M2 have completed 12 months in the current role Candidates who have a performance rating of G3M3 have completed 18 months in the current roleFOR LATERAL MOVEMENT candidate should have completed atleast 12 months in the current role have a minimum performance rating of G3M3Knowledge Skill Matrix Experience of managing operations and customer service preferably in Banking Telecom or Financial service companies Exposure to quality tools and processes Ability to manage teams Valuable communication skills Strong Customer Focus Strong Analytical Decision Making Ability State Home Office Branch Gurugram -90C Department Operations Function Operations - Customer Service Posted On 19-Nov-2025

📌 Assistant Manager - Customer Service (India)
🏢 Axis Max Life Insurance
📍 India