Services Engineer - Delivery Support We are Software Development-IT looking for an experienced Services Engineer - Delivery amp Support to join our team and collaborate with very good English communication skills and directly coordinate with the Singapore Malaysia client Designation Services Engineer - Delivery Support Qualification AnyEngineering Graduates UG PG Graduates with Service Engineering experience Gender Male FemaleCandidates Experience Minimum of 5 Years in Voice or Services Engineering with strong exposure to Contact Center and CCaaS technologies Cisco or equivalent Job Location Work From Home Remote Working Time 7 30am to 4 30pm 4 30pm to 12 30am Job Type Full Time Permanent Job Sat Sun - week off Skill Set What will you be doing As a Services Engineer you will be responsible for the delivery support and optimization of Contact Center and enterprise telephony solutions This includes working with technologies such as VoIP CPaaS CCaaS SIP trunking PBX systems and platforms like FreeSWITCH Cisco AWS Connect and 3CX You will also bring expertise in WebRTC technologies to enable modern browser-based communication experiences Key Responsibilities Deliver and support Contact Center and enterprise telephony solutions including IVR systems SIP trunking PBXs and VoIP infrastructure Design test and deploy voice and communication systems ensuring secure and scalable implementations Gather technical requirements from clients develop low-level designs implement solutions and manage user acceptance testing Stay current with emerging technologies in secure communications evaluate new software versions and features and conduct trade-off analyses Lead technical briefings and collaborate with internal teams and customers to develop system documentation architecture diagrams and specifications Integrate Contact Center platforms with enterprise systems such as SSO AD CRM WFM and case management tools Develop custom scripts or automation tools using Python or other programming languages to enhance service delivery Collaborate with vendors and partners to ensure timely and cost-effective project delivery Apply expertise in WebRTC technologies such as JsSIP Janus or similar frameworks to support browser-based voice and video communication Work with web technologies HTML JavaScript REST APIs to build or support real-time communication interfaces Qualifications Experience Minimum of 5 years in Voice or Services Engineering with strong exposure to Contact Center and CCaaS technologies Cisco or equivalent VoIP Proficiency In-depth knowledge of SIP RTP TLS and SRTP protocols with hands-on experience working with Session Border Controllers SIP servers and Voice Gateways RESTRICTED Technical Expertise Solid background with Linux Unix systems and open-source platforms such as FreeSWITCH Asterisk or OpenSIPS Cloud CCaaS Platforms Experience deploying and supporting solutions in AWS e g Amazon Connect or related CCaaS services Scripting Automation Working knowledge of Python or similar scripting languages for automation log parsing and system integration Troubleshooting Diagnostics Proven ability to configure support and troubleshoot enterprise VoIP systems including NAT traversal issues using tools like NGREP SNGREP TCPDump and Wireshark Incident Management Experience in handling Level 3 L3 escalations working with vendors and ensuring adherence to SLAs in production environments WebRTC CCaaS Integration Familiarity with WebRTC frameworks e g JsSIP Janus and a robust understanding of web technologies to support CCaaS solution integration Problem-Solving Analytical Skills Ability to quickly assess complex voice environments identify root causes and recommend effective solutions Collaboration Communication Strong interpersonal skills with the ability to work effectively across teams and drive customer-centric outcomes Adaptability Comfortable in fast-paced environments capable of managing multiple priorities and contributing technical leadership when required Job Types Full-time Permanent Pay 900 000 00 - 1 200 000 00 per year Benefits Cell phone reimbursement Flexible schedule Health insurance Leave encashment Paid sick time Paid time off Work from home Work Location In person

📌 Service Engineer ( Delivery & Support-it) (Tamil Nadu)
🏢 TrueLedge
📍 Tamil Nadu