This is a general job description template for a Quick Service Restaurant QSR Receptionist Host You may need to adjust specific duties based on the exact needs of your restaurant e g if you have reservations or focus more on to-go orders Quick Service Restaurant QSR Receptionist Host Summary The QSR Receptionist Host is the first point of contact for all guests setting the tone for their dining experience This role is responsible for greeting customers managing the flow of guests handling phone inquiries and providing exceptional customer service in a fast-paced high-volume setting Key Responsibilities Guest Services Front of House Management Warmly greet all customers immediately upon entry with a friendly positive demeanor Manage the flow of the dining room if applicable including guiding guests to tables managing waitlists and providing accurate wait time estimations Answer the main restaurant phone line professionally managing inquiries taking reservations if applicable and routing calls to the correct staff member Process and coordinate all to-go and delivery orders with accuracy ensuring they are ready for pick-up dispatch on time Handle guest feedback complaints or issues with patience and professionalism escalating them to a manager when necessary Be knowledgeable about the menu ingredients daily specials and promotional offers to accurately answer customer questions Operational Administrative Duties Operate the Point-of-Sale POS system for order processing taking payments and accurately handling cash and credit card transactions Maintain a clean organized and presentable reception host stand area at all times Assist the service team with basic tasks during peak hours which may include light bussing running food drinks or restocking supplies napkins silverware etc Manage and distribute daily mail deliveries and communications Monitor and maintain an adequate supply of menus takeout materials and promotional flyers Adhere to all company policies safety standards and health regulations Qualifications and Skills Required High School Diploma or equivalent Proven experience in a customer service hospitality or restaurant-related role Exceptional verbal communication and interpersonal skills Ability to stand for extended periods and move quickly in a fast-paced environment Proficiency with computer systems including POS Point-of-Sale software A professional friendly and calm demeanor especially when working under pressure Preferred Previous experience in a Quick Service or Fast Casual restaurant setting Familiarity with reservation management or online ordering platforms Basic cash handling and reconciliation skills Reporting Relationship The QSR Receptionist Host reports directly to the Shift Manager or General Manager Would you like me to help you draft a specific About Our Company section or a detailed Employee Benefits section to add to this description Job Types - Pay From 14 000 00 per month Work Location In person

📌 Receptnist (Gujarat)
🏢 Nagpal
📍 Gujarat