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Job Title: AGM / DGM Technical Support

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Specialization: Tile Adhesives, Waterproofing & Epoxy Systems
Location: Mumbai
Department: Technical Services
Reporting To: C.O.O
Industry: Construction Chemicals
Employment Type: Full-Time

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Role Objective

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To lead and deliver advanced technical support and application excellence for Tile Adhesives, Waterproofing systems, and Epoxy-based products, ensuring correct product selection, flawless on-site execution, failure prevention, and strong technical confidence among customers, consultants, applicators, and internal teams thereby enabling business growth and brand credibility.

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Key Responsibilities

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Technical Support & Site Execution (Core Focus)

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- Provide expert technical guidance for tile adhesives (cementitious, ready-mix, large format tiles), waterproofing systems (cementitious, liquid-applied, PU, APP/bituminous), and epoxy systems (flooring, grouts, coatings).
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- Conduct critical site visits for product recommendation, surface assessment, mock-ups, and troubleshooting application failures (debonding, hollow tiles, leakage, epoxy curing issues, etc.).
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- Develop and approve method statements, application SOPs, and system build-ups for projects.
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- Lead root cause analysis (RCA) for site complaints and ensure closure with corrective and preventive actions.
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Sales, Project & Specification Support

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- Act as a technical authority supporting sales teams during pre-sales, tenders, BOQs, and specification approvals.
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- Deliver technical presentations to architects, consultants, PMCs, and key customers for tile adhesive, waterproofing, and epoxy systems.
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- Support mock-ups, trials, and proof-of-concept installations to convert high-value projects.
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- Assist in closing technically complex and premium projects by building customer confidence.
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Training & Applicator Development

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- Design and conduct advanced training programs for:
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- Sales & project teams
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- Approved applicators & contractors
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- Channel partners
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- Create application manuals, troubleshooting guides, videos, and best-practice documents for tile adhesive, WP & epoxy products.
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- Build and manage a certified applicator ecosystem, ensuring consistent execution quality.
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Quality Assurance & Standards Compliance

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- Ensure compliance with IS / EN / ASTM standards related to tile adhesives, waterproofing membranes, and epoxy flooring systems.
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- Coordinate with QA & R&D; for product validation, field trials, and recent product launches.
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- Investigate customer complaints related to leakage, tile failures, chemical resistance, and epoxy performance and ensure timely resolution.
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Consultant, Architect & Influencer Engagement

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- Engage with architects, waterproofing consultants, structural engineers, and PMCs for system approvals and long-term specifications.
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- Participate in technical seminars, CPD programs, and industry forums to establish technical leadership.
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- Represent the organization as a subject-matter expert in tile adhesive, WP & epoxy systems.
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Process Excellence & Innovation

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- Capture site feedback to support product improvement and system innovation.
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- Standardize technical support processes across regions to reduce failures and escalations.
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- Support development of new waterproofing and epoxy solutions aligned to market needs.
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Qualification & Experience

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- Education:
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- B.E./B.Tech Civil Engineering (Mandatory)
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- M.Tech / Specialized certification in Waterproofing / Flooring Preferred
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- Experience:
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- 12 18+ years in Construction Chemicals
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- Strong hands-on exposure to Tile Adhesives, Waterproofing systems, and Epoxy flooring/coatings
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- Experience supporting large residential, commercial, industrial, and infrastructure projects
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Key Skills & Competencies

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- Deep understanding of substrate behavior, moisture control, bonding chemistry, and epoxy systems
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- Strong problem-solving & failure analysis capability
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- High credibility in customer and consultant interactions
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- Leadership ability to guide teams and applicators
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- Excellent communication, documentation, and presentation skills
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- Willingness to travel extensively to project sites
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KPIs / Success Metrics

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- Reduction in tile debonding, leakage, and epoxy failures
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- Faster and effective closure of technical complaints
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- Training coverage & applicator performance improvement
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- Consultant & key customer satisfaction
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- Technical support contribution to project conversions & repeat business
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Strategic Importance of the Role

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This role safeguards the brand promise on site, prevents costly failures, builds long-term customer trust, and enables premium project acquisition through technical excellence in Tile Adhesives, Waterproofing & Epoxy systems.

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Key Skills : _x000D_

- Technical Support
- Site Execution
- Sales Project Specification & Support
- Training Applicator Development
- Quality Assurance
- Architect
- Process Excellence

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📌 AGM/DGM - Technical Support- Construction Chemicals (Mumbai)
🏢 Aswani Industries
📍 Mumbai