Field Engineer - Infonet Comm Enterprises Roles Responsibilities 1 Installation Configuration Perform installation of broadband connections routers switches ONU ONT devices Configure customer premises equipment CPE based on network standards Activate recent connections and ensure proper signal levels 2 Troubleshooting Maintenance Attend customer complaints related to connectivity issues low speed downtime or device problems Perform on-site diagnostics and resolve issues within SLA timelines Maintain fiber UTP cable connections and perform splicing when required 3 Network Monitoring Support Coordinate with NOC team to resolve backbone and last-mile issues Escalate major outages and follow up until service restoration Ensure proper documentation after every visit 4 Customer Support Service Educate customers on product features router usage and maintenance Provide excellent customer service and maintain a professional attitude Collect customer feedback and share with the support team 5 Technical Reporting Update daily service logs installation reports and material usage Maintain proper records of tools equipment and assigned assets Report field challenges and improvement suggestions to the Team Leader 6 Safety Compliance Follow company safety guidelines during fiber handling ladder usage and on-site visits Ensure all installations comply with company standards and policies Maintain confidentiality and integrity while dealing with customer data Skills Required Basic knowledge of networking LAN WAN WiFi Experience in fiber optic handling splicing preferred Ability to diagnose technical issues quickly Good communication skills in Tamil English Two-wheeler and valid driving license mandatory Job Type Full-time Pay 10 000 00 - 12 000 00 per month Benefits Health insurance Paid sick time Paid time off Provident Fund Work Location In person

📌 Network Field Engineer (Tiruchirappalli)
🏢 INFONET COMM ENTERPRISES P
📍 Tiruchirappalli