Responsibilities Communicate with users of our mobile applications via Zendesk email and in-app requests Provide friendly empathetic and clear support to help users resolve their issues Identify and understand common user problems and provide step-by-step solutions Collaborate with internal teams QA when issues need escalation Use simple SQL queries and API requests to look up user information we will provide learning documantation Develop and update support materials such as FAQs user guides and troubleshooting documents to assist customers in finding solutions independently Maintain a positive and professional tone in all interactions Qualifications Requirements 1-2 years of experience in customer support preferably working with consumer apps or SaaS Excellent written English and strong communication skills clarity empathy patience Ability to de-escalate difficult conversations and support non-technical users Basic understanding of SQL API concepts Strong problem-solving skills and attention to detail Ability to multitask and manage multiple conversations at once Nice to have Experience with Zendesk or similar support platforms Experience writing bug reports in Jira Familiarity with mobile app user flows iOS Android Basic technical curiosity and readiness to learn simple database API tools Additional Information Our Benefits Versatile working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program EAP About NIQ NIQ is the world s leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth In 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach With a holistic retail read and the most comprehensive consumer insights delivered with advanced analytics through state-of-the-art platforms NIQ delivers the Full View TM NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90 of the world s population For more information visit NIQ com Want to keep up with our latest updates Our commitment to Diversity Equity and Inclusion At NIQ we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve We believe that embracing a wide range of perspectives drives innovation and excellence All employment decisions at NIQ are made without regard to race color religion sex including pregnancy sexual orientation or gender identity national origin age disability genetic information marital status veteran status or any other characteristic protected by applicable laws We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact To learn more about our ongoing efforts in diversity and inclusion please visit the https nielseniq com global en news-center diversity-inclusion

📌 Data Ops Analyst – Customer Support (Maharashtra)
🏢 Nielseniq
📍 Maharashtra