Position Overview The Guest Relations Executive is responsible for welcoming guests ensuring excellent customer service handling guest queries and maintaining a positive experience throughout their visit or stay This role requires strong communication skills problem-solving ability and a customer-first attitude Key Responsibilities Welcome and greet guests in a friendly and professional manner Assist guests with check-in check-out appointments or visit coordination Handle customer inquiries requests and complaints politely and efficiently Maintain guest records contact information and service preferences Coordinate with other departments housekeeping operations billing F B etc to deliver smooth service Ensure customer satisfaction and resolve any issues quickly Manage phone calls emails and bookings Provide information about services prices offers and facilities Maintain the lobby reception area in a neat and presentable manner Upsell services or promotions when needed Collect feedback from guests and report improvements to management Skills Requirements Minimum 1-3 years of experience in guest relations hospitality front office or customer service Strong communication and interpersonal skills Good computer knowledge MS Office CRM billing software preferred Positive attitude polite behavior and professional appearance Good problem-solving and multitasking skills Able to work under pressure and handle multiple guests Fluency in English and local languages preferred Job Type Full time Pay 20 000 00 - 30 000 00 per month Work Location In person