Role Overview We are hiring Customer Relationship Managers CRM for a voice-based inbound process The role involves handling customer queries and concerns over calls ensuring excellent customer service and satisfaction Key Responsibilities Address and resolve customer queries and concerns via inbound calls Maintain professionalism and empathy while handling customer interactions Ensure accurate documentation of customer issues and resolutions Collaborate with internal teams to provide timely solutions Uphold service quality standards and meet performance metrics Qualification Any Graduation mandatory Strong communication skills in English and Hindi Marathi preferred Freshers and experienced candidates are welcome Salary Freshers 17 000 in hand CTC 2 55 LPA Experienced Up to 27 000 in hand CTC 3 7 LPA Shift Timings Male Between 7 00 AM - 12 30 AM any 9 5-hour shift Female Between 7 00 AM - 8 30 PM any 9 5-hour shift Work Schedule 5 days working 2 rotational week offs Location 13th Floor Vishwaroop IT Park Behind Raghuleela Mall Opposite Vashi Station Sector 30 Vashi Navi Mumbai Maharashtra - 400705 Job Types Full time Permanent Pay 17 558 44 - 30 244 60 per month Work Location In person