Job Title Operations Manager Location Pondicherry India Company Unitech Packs Employment Type Full-Time Experience 5 to 8 Years About the Role We are seeking a dynamic Operations Manager to oversee and improve our day-to-day business operations manage cross-functional teams and streamline processes across accounts store dispatch sales coordination and telecalling units The ideal candidate will be proactive analytical and execution-focused with strong leadership skills Key Responsibilities Oversee daily operations across departments accounts sales stores dispatch tele-calling and procurement Monitor and improve internal processes using ERP CRM tools e g Alliance Book ERP Develop and enforce SOPs Standard Operating Procedures for each department Track KPIs for team members and ensure performance accountability Coordinate with sales and tele-calling teams to improve lead conversion and customer follow-up Manage inventory flow dispatch planning and order fulfillment timelines Report to the MD JMD on business performance operational bottlenecks and growth opportunities Support recruitment training and HR coordination Liaise with vendors logistics and support functions to ensure smooth operations KPIs to Drive On-time order dispatch rate Inventory accuracy Telecalling conversion rate Daily and monthly reporting accuracy ERP data compliance and utilization Cross-team coordination efficiency Required Skills Qualifications Bachelor s Degree preferably in Business Engineering Logistics or related fields 5-8 years of experience in operations logistics or supply chain manufacturing trading industry preferred Experience using ERP systems Alliance Book ERP a plus Solid communication team leadership and problem-solving skills Ability to multitask and manage priorities in a fast-paced environment Preferred Knowledge of industrial packing materials industry or B2B supply chain Familiarity with automation tools like Zapier Make com WhatsApp API is a plus Why Join Us Opportunity to grow with a fast-scaling company Dynamic leadership team focused on process and digital transformation Ownership and responsibility from Day 1 Contact 99947 43633 Email unitechpacks hr gmail com Job Type Full-time Pay 20 000 00 - 30 000 00 per month Benefits Cell phone reimbursement Work Location In person