Job Title Spa Manager Location Ahmedabad Gujarat Reports To Area Manager Cluster Head Department Operations About ODE Spa Wellness ODE Spa Wellness is a leading wellness brand committed to delivering world-class spa experiences through holistic therapies premium treatments and unparalleled hospitality We strive to create a tranquil environment where wellness meets luxury Job Summary As a Spa Manager you will be responsible for overseeing the day-to-day operations of the spa ensuring high standards of customer service maintaining hygiene and safety protocols managing staff and driving revenue through strategic sales and service excellence You will play a crucial role in achieving monthly and quarterly sales targets through upselling client retention and marketing initiatives Key Responsibilities Operational Management Manage daily spa operations including therapist scheduling inventory control cleanliness and guest satisfaction Ensure the spa ambiance hygiene and customer service are always maintained to premium standards Handle client complaints or service issues professionally and promptly Sales Revenue Generation Drive and achieve assigned monthly sales targets services memberships and retail Upsell spa packages loyalty programs and retail products to walk-in clients and members Collaborate with the marketing team to execute local promotions and campaigns Track analyze and report on sales performance and suggest corrective actions where needed Staff Management Lead train and motivate the team of therapists front desk executives and housekeeping staff Conduct regular performance reviews provide feedback and manage incentives aligned with sales KPIs Ensure all employees follow service protocols and grooming standards Client Experience Retention Maintain high customer satisfaction scores by ensuring consistent service delivery Build and nurture client relationships for repeat business and referrals Address and resolve customer concerns with empathy and professionalism Inventory Reporting Maintain optimum stock levels for spa consumables and retail products Prepare and present weekly monthly reports on revenue sales achievements and operational concerns Key Performance Indicators KPIs Achievement of monthly sales targets services retail Client satisfaction retention rate Inventory and cost control efficiency Staff performance and adherence to SOPs Requirements Bachelor s degree or diploma in Hospitality Wellness Management preferred Minimum 3-5 years of experience in spa or wellness management Strong leadership team management and customer service skills Proven track record of achieving sales targets and driving business Knowledge of spa treatments wellness trends and retail product lines Proficiency in POS CRM software experience with spa management systems preferred Compensation Benefits Competitive salary with performance-based incentives Staff discounts on treatments and products Opportunities for qualified growth and training Job Type Permanent Pay 25 000 00 - 37 000 00 per month Work Location In person