- Software Engineering Specialist M6 Lead Program M6 Operations Work Stream M6 Lead Broad Skill M6 Role Software Engineering Specialist About the Role We are seeking an experienced Software Engineering Specialist M6 Lead to oversee L2 L3 support for the M6 platform The role involves technical leadership end-to-end issue resolution incident management system stabilization and operational excellence across M6 modules and OMS functions Key Responsibilities Lead L2 L3 support operations for the M6 platform Manage and resolve incidents service requests and production issues within SLA Perform system restoration setting validation and stability checks Execute and review scripting activities automation tasks and configuration updates Configure and monitor alerts jobs integrations and system health parameters Implement workarounds and long-term fixes to ensure system resilience Create update and maintain SOPs runbooks for operational activities Oversee tool configuration and ensure seamless functioning across M6-related tools Manage infrastructure-related tasks including logs servers services and deployment support Troubleshoot and resolve issues related to Order Management System OMS in M6 Collaborate with cross-functional teams for RCA defect fixes and optimization Provide technical leadership mentoring and support to junior engineers Ensure adherence to operational best practices compliance and governance Required Skills Qualifications 5-8 years of experience in M6 Operations or similar OSS BSS platforms Solid understanding of M6 architecture OMS flows and system integrations Hands-on experience with L2 L3 support scripting Shell Python and environment management Solid troubleshooting skills in application logs configuration and backend components Experience with monitoring tools job schedulers and deployment environments Ability to lead technical teams and drive end-to-end issue resolution Strong analytical thinking and problem-solving abilities Excellent communication and stakeholder coordination skills Job Types Full time Permanent Pay 868 304 14 - 2 200 872 62 per year Application Question s Are you interested to work in rotational shift Are you willing to work in contract base Work Location Remote