Female Candidate Preferred We are seeking a dynamic and customer-focused Telecaller Executive Customer Care Executive to join our team The ideal candidate will be fluent in English and possess excellent communication and interpersonal skills You will be the first point of contact for our customers providing them with exceptional service and resolving their queries in a timely and skilled manner Key Responsibilities Handle inbound and outbound calls Engage with customers to answer queries resolve issues and provide information about our products and services Customer support Offer guidance and assistance to customers ensuring their concerns are addressed and resolved efficiently Maintain customer records Accurately update and manage customer information in the company s database Provide feedback Report recurring issues and customer feedback to the relevant departments for continuous improvement Follow up Ensure timely follow-up with customers for any unresolved queries or additional assistance Requirements Fluent in English Strong verbal and written communication skills Experience Prior 0 to 1 year experience in a telecalling or customer service role is preferred Customer-oriented A friendly patient and positive attitude with a commitment to providing excellent customer service Problem-solving skills Ability to think critically and resolve customer issues effectively Basic computer skills Proficiency in using CRM software MS Office and other relevant tools Time management Ability to manage multiple tasks efficiently and work under pressure Education High school diploma or equivalent a degree in any field is a plus Job Types Full-time Permanent Pay 10 000 00 - 12 000 00 per month Benefits Food provided Leave encashment Paid sick time Provident Fund Education Higher Secondary 12th Pass Preferred Experience Customer support 1 year Preferred total work 1 year Preferred Language Hindi Preferred English Preferred Bengali Preferred Work Location In person

📌 Tele Caller Executive (West Bengal)
🏢 Shanghai Flavours of China Town
📍 West Bengal