Key Responsibilities Handle inbound and outbound calls emails and chats to address customer inquiries and concerns Provide timely accurate and professional solutions to customer issues Maintain a positive empathetic and professional attitude toward customers at all times Understand and resolve customer complaints by clarifying issues identifying solutions and following up to ensure resolution Keep records of customer interactions feedback and transactions in the system Escalate complex queries to relevant departments and ensure timely follow-up Assist customers with product service information and account-related queries Collaborate with internal teams to improve customer experience and satisfaction Meet performance targets including response time resolution rate and customer satisfaction scores Continuously update knowledge of company products services and policies Suggest improvements in processes and services based on customer feedback Required Skill Set Bachelor s degree Diploma in any field preferred Proven experience as a Customer Support Executive Call Center Agent or similar role is an advantage Excellent communication skills verbal and written in English and regional languages Strong problem-solving and interpersonal skills Ability to remain calm and qualified in stressful situations Proficiency in MS Office CRM systems and ticketing tools Ability to multitask prioritize and manage time effectively Customer-oriented mindset with strong attention to detail Department Customer Support Experience 0-2 years Education Qualification Any Graduate Diploma Customer Support Executive

📌 Customer Support Executive (Madhya Pradesh)
🏢 Make My House
📍 Madhya Pradesh