Responsibilities PGS Process Excellence Expert About Principal understand who we are With more than 19 000 employees worldwide Principal helps people and companies in Asia Australia Europe Latin America and North America build and protect their financial well-being We ve been doing this for 143 years A FORTUNE 500 company we re known for our innovative ideas and real-life solutions that help customers make financial progress no matter their income or portfolio size Principal Global Services PGS is the global business services GBS for Principal Financial Group with offices present in India and Philippines and 3000 employees For more information visit www principal com Follow us on Xcorp previously Twitter Facebook LinkedIn and YouTube Job Purpose this section helps you understand the business and provides high level summary of the role As Principal increases its adoption of continuous improvement and business process re-engineering practices at scale the role of a Process Excellence Expert is critical to drive adoption and deliver related services in a scalable model This role is a part of the PGS Process Excellence Function which serves as the Hub to drive CI BPR adoption across PGS Business Units i e the spokes Accordingly the role will be responsible for helping assess the adoption of centrally defined frameworks methodologies update related artefacts run training sessions on the subject matter etc Additionally Process Excellence Function also provides CI as a service to PFG entities leveraging third party supplier model This role will be responsible for associated service and delivery management The role combines process improvement expertise with structured project execution and service governance responsibilities The individual will anchor high-impact Six Sigma engagements oversee end-to-end vendor lifecycle activities from RFP to billing and ensure service commitments are met through effective governance PGS Process Excellence Expert reports into Head of PGS Process Excellence and will be part of the overall PGS Transformation function Essential Deliverables the section helps understand the job ownership and accountability Lean Six Sigma Subject Matter ExpertiseLead and mentor Lean Six Sigma projects using DMAIC Value Stream Mapping Root Cause Analysis and Control Planning Demonstrate deep expertise and hands-on knowledge of Lean Six Sigma Kaizen and PDCA problem solving methodologies Act as the organization s Six Sigma knowledge owner developing toolkits templates and governance standards Conduct problem diagnostics opportunity assessments and benefit quantification to prioritize high-impact improvement initiatives Coach Green Belts and business teams deliver CI training programs and capability-building sessions Work closely with data and reporting teams to integrate analytical rigor into improvement workstreams Contribute to building practices and capabilities within the Hub of a Hub Spoke operating model Service ManagementSupport the end-to-end vendor lifecycle drive RFP creation facilitate vendor evaluations and support selection based on service commercial and capability fit Collaborate with legal procurement and business stakeholders to finalize contracts including service levels deliverables pricing and governance models Lead vendor onboarding including knowledge transition access provisioning tool familiarization and SLA setup Oversee ongoing engagement delivery ensuring vendors meet performance commitments adhere to timelines and resolve escalations effectively Manage governance routines such as performance reviews monthly reporting KPI tracking and continuous improvement discussions Coordinate billing and commercial tracking ensuring invoice validation milestone tracking and alignment with contractual terms Project ManagementLead end-to-end project delivery for cross-functional initiatives ensuring scope timeline and cost adherence Develop project charters detailed plans stakeholder communications and RAID logs Work with business units IT and vendors to deliver seamless process or service transformations Report project status to senior stakeholders and ensure benefit realization post-implementation Apply both Agile and traditional project management practices as appropriate to the nature of each initiative Leadership at Principal As a leader at Principal you re responsible for activating our strategy meeting evolving customer needs and creating an inclusive culture Our Leadership Expectations are our guide to the standards expected from all our leaders Our leaders need to be positive brand ambassadors of our core values and purpose They need to understand our code of conduct and know the responsibility to comply They stay respectful of diversity and differences and work towards building inclusive teams and partnerships Technical Functional SkillsDeep expertise in Lean Six Sigma DMAIC and process improvement tools such as Minitab MS Visio etc Strong understanding of service delivery frameworks SLAs vendor governance and engagement lifecycle management Skilled in project planning tools MS Project Jira Smartsheet and dashboard reporting tools Power BI Excel Familiarity with shared services procurement processes and vendor contracting models Behavioral CompetenciesExecution Focus Drives tasks to closure with a disciplined results-oriented mindset Business Acumen Understands service and process drivers and their impact on cost compliance and experience Stakeholder Engagement Comfortable working with senior stakeholders SMEs and vendor partners Problem Solving Structured analytical thinker with the ability to work through complexity Collaboration Strong cross-functional teaming and communication abilities Change Orientation Advocates for structured change and continuous improvement Adaptability Balances multiple priorities in a dynamic service delivery environment Reporting RelationshipsThis job reports to PGS Head of Process ExcellenceDirect Reports N A Flexibility Option and Base LocationPrincipal offers modern hybrid working arrangements that allow all employees to adapt to changing work preferences Flexibility Option for the role Hybrid 3 days in office Base Location Pune India Principal is an Equal Prospect Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws Principal is committed to creating a agile work workplace that values diversity and inclusion respect and integrity customer focus and innovation Principal reserves the right to change this job description any time and this job description is not intended to detail every requirement of the job Other job requirements may be found for example in an individual s goals as determined by their leader Qualifications Education ExperienceBachelor s degree in business computer science engineering a related field Master s degree is a plus Lean Six Sigma Black Belt Certification mandatory PMP PRINCE2 or Agile Project Management certification preferred ITIL certification or formal service management training desirable Overall 10 years of work experience o 5 years of experience leading Lean Six Sigma Projects o 2 years of experience handling service management roles

📌 Operations Manager - Pe (Maharashtra)
🏢 Principal Global Services
📍 Maharashtra