Required Skills Technology Collaboration and Messaging Roles Technology Unified Communications Platforms Microsoft Domain IT in Banking Customer Support Behavioral Aptitude Communication Behavioral Aptitude Information Processing Education Qualification Any Graduate Certification Mandatory Desirable Technology IT Certifications Microsoft Certification Messaging Administrator Associate - MS-203 Key Responsibilities Messaging Subject Matter Expert s primary responsibility is to provide support to an organization s messaging infrastructure to help them meet their business goals This is done by performing the regular BAU activities on the Exchange Servers Exchange Online any other messaging infrastructure periodic maintenance installing patches and supporting L1 L2 teams This role also includes the bigger Unified Communication and Collaboration UCC portfolio including administration of Teams OneDrive BOX SharePoint Yammer etc 1 Manage Proactive monitoring Administer Troubleshoot and provide L1 L2 support for email infrastructure M365 OnPrem 2 Plan and execute upgrades projects defined by customers 3 Address the tickets escalated from L1 L2 team 4 Document the architecture and participate along with architects to define the DR failovers etc 5 Manage and lead team of L1 L2 Technical Skills 1 Messaging Complete hands-on experience on installing and managing Microsoft 365 Administration of Office 365 and Exchange OnPrem Managing of Exchange Load Balancers NLB WNLB Clustering Managing of email gateways EOP IronPort ProofPoint Mimecast Understanding of SPF DKIM DAG Patch management mail flow message tracking 2 Unified Communication and Collaboration In-depth knowledge of various UCC services for e g Teams OneDrive SharePoint etc In-depth hands-on experience on Microsoft 365 3 LDAP Active Directory and Azure Active Directory user administration Tenant administration Forest and Domains Users Groups DHCP DNS Group Policy etc Directory Sync from AD to AAD Authentication protocols 4 End-User Outlook 2016 2019 M365 Mobile clients Teams desktop mobile clients OneDrive BOX desktop sync Offline and Online archive management 5 PowerShell Advanced PowerShell scripting knowledge Location India - Bengaluru Created On 10-Jun-2025