Job Summary We are seeking a highly experienced SAP ECC Application Consultant with deep expertise in Service Management SM and Customer Service CS modules This role demands a strong functional and technical background in SAP ECC with hands-on experience in service-related business processes integration technologies and large-scale ERP implementations This role involves working closely with cross-functional teams business stakeholders and technical teams to deliver robust SAP solutions aligned with strategic goals Key Responsibilities Provide production support troubleshoot analyze resolve and configure SAP SM CS issues Manage change requests and small enhancements within defined timelines Lead support SAP projects requirements gathering design configuration testing and delivery Collaborate with cross-functional teams to deliver robust scalable solutions Design configure write functional specs test and implement SAP SM CS solutions Work independently on multiple initiatives with minimal supervision Define scope and gather business requirements with stakeholders Advocate for process standardization and articulate key considerations Advanced knowledge of Service Notifications Service Orders Warranty Billing and Contracts Value Quantity Service Strong understanding of Revenue Recognition Repair Order Process and Resource-Related Billing DIP Profiles Expertise in Customer Service Master Data Equipment Warranty Functional Location Counters Deep process knowledge in Sales Distribution Repairs Warranty and Contracts Experience with Intercompany Postings Pro Forma Invoices and Open Order Master Data Migration Experience with SAP enhancement technologies User Exits BADIs IDOCs BAPIs Ability to read and debug ABAP code Strong knowledge of IDocs Partner profiles segment creation testing Experience with SAP and non-SAP interfaces Hands-on experience with SAP PI PO CPI MuleSoft and other middleware tools Familiarity with Agile methodologies Scrum Kanban SAFe experience preferred Strong understanding of Software Development Lifecycle and SAP Salesforce implementation methodologies Service Order Management and Service Projects Planning Execution Cost rate labor hours estimates planned actual Expense and material management Work order and workforce management Reporting and analytics Preferred Qualifications 15 years of experience as an SAP SM CS SD Consultant in implementation support and upgrade projects Minimum 7 years of hands-on SAP experience in SM CS modules At least 2 full lifecycle SAP implementation projects as a Solution Architect or Consultant Hands-on experience with SAP ECC Service Management and legacy SAP CS modules Experience in EHP8 upgrade is a plus Bachelor s degree in Computer Science Information Systems or related field Advanced degree preferred SAP SD SM certification preferred but not required Prior experience in the professional services industry preferred Expertise in SAP SM module configuration implementation and support Deep understanding of Order-to-Cash O2C processes ATP and pricing configuration Integration experience with SAP SD PS MM PP and FICO modules Experience in large business transformation programs using SAP and Salesforce Robust collaboration analytical and critical thinking skills Proven ability to manage large-scale work efforts and coordinate distributed teams Ability to debug ABAP and write functional technical specifications Experience with SAP iDocs for order induction and intercompany postings Ability to playback designs to business users and conduct workshops Familiarity with SAP RISE BW BObj BTP PI PO Coupa HighRadius and financial integrators like Vertex OneSource OpenText Strong understanding of integration patterns architectures and tools including APIs middleware and ETL technologies Experience with SAP integration across modules and external systems Excellent written and verbal communication skills Proven ability to work in fast-paced matrixed environments and drive consensus

📌 Sap Service Management (sm) Architect (India)
🏢 Diadeis India
📍 India