What is Lokal Access Empowerment for Bharat through AI and Local Language Internet Lokal is India s largest regional content and services platform built for the 500 million internet users from tier 2 towns Founded by IIT alumni Lokal started in 2018 to address the lack of relevant local content and now goes beyond content to solve real everyday problems of Bharat Growing as a house of apps Lokal is evolving into an AI-driven discovery and access platform connecting users in tier 2 India with the experts tools and knowledge they ve historically lacked access to Lokal Matrimony - Location-based matchmaking apps focused on hyperlocal compatibility Lokal Jobs - Hyperlocal job discovery platform connecting blue- and grey-collar workers with nearby opportunities GyanTV - Skill-based learning in regional languages stocks photography small business more Dostt - Make new friends through voice chats games and real authentic conversations Eaze - A safe space to explore emotional well-being via community-driven support AstroLokal - Instant access to trusted astrologers through audio and chat And more - 10 recent apps in testing exploration across agricultural advisory legal advisory financial guidance and AI-powered personal assistants Role Overview The Key Account Manager KAM is responsible for managing nurturing and growing relationships with astrologers on the platform This role ensures that astrologers receive the necessary support training and insights to maximize their performance while maintaining quality standards The KAM will act as the primary point of contact for astrologers ensuring retention and engagement Key Responsibilities Account Management Engagement Act as the single point of contact for assigned astrologers addressing their queries and concerns Build strong relationships with astrologers to enhance retention and performance Ensure astrologers remain engaged and follow platform guidelines Performance Monitoring Improvement Track key performance metrics such as quality scores ratings and retention percentages Analyze astrologer performance and provide actionable feedback for improvement Ensure astrologers meet minimum engagement criteria login hours participation in live sessions etc Training Quality Support Guide astrologers on improving their consultation quality and customer experience Work with the Quality Training teams to organize refresher sessions for underperforming astrologers Ensure astrologers understand and comply with platform policies Revenue Growth Retention Assist astrologers in optimizing their profiles to attract more consultations Encourage participation in live shows articles videos and promotional activities to boost their visibility Identify high-potential astrologers and strategize ways to increase their earnings Escalation Handling Compliance Address astrologer concerns and coordinate issue resolution with relevant teams Ensure astrologers adhere to platform rules no personal contact sharing quality compliance etc Manage escalations related to complaints penalties or disputes Requirements Bachelor s degree in Business Management or a related field Proficiency in Marathi English Must know Read write and speak 3-5 years of experience in account management client servicing or business development Strong interpersonal skills with ability to manage and engage key stakeholders Experience in customer retention training or quality management is a plus Ability to analyze data and provide strategic recommendations Proficiency in CRM tools and reporting dashboards Why Join Us We re scaling fast with strong fundamentals on a mission to empower millions through AI and access At Lokal you ll take ownership from day one build for real impact and help redefine the roadmap of how Bharat connects to opportunities knowledge and experts

📌 Key Account Manager - Marathi (India)
🏢 Lokal App
📍 India