Role - Customer Support Handle inbound customer calls and respond promptly to inquiries Resolve product or service issues via calls and emails in a qualified manner Maintain a high level of customer satisfaction through quality service and communication Email Management Respond to customer emails accurately and on time Document queries and escalate unresolved issues to the concerned teams Maintain organized records of customer interactions MIS Reporting Track sales data order status customer follow-ups and payment updates Proficient in MS Excel Job Type Full-time Pay Up to 500 000 00 per year Supplemental Pay Yearly bonus Work Location In person