You can fill out this form to apply https yoshimitsu questionpro com t AO2fnZ0VsR Job Title Customer Technical Support Company Profile QuestionPro is a leading product-based market research tool that helps businesses grow We believe research can be interactive fun and game-changing That s what has kept us busy for over 15 years improving and innovating our technologies with only one goal in mind to help customers collect meaningful data and make better decisions We re here to make sure customers get it done Everything we do is to make customers successful look smarter and get the Insights they need The company is built with hustle dreams and a lot of insights Job Summary Role Customer Support Engineer Technical Industry B2B SaaS Software Services Functional Area ITES KPO Customer Service Role Category Chat Voice Employment Type Full time Permanent Primary Location Pune Job Role Responsibilities Below are the primary responsibilities of a Customer Support associate Handling inbound chats emails and calls professionally to provide product support and troubleshoot customer complaints concerns Provide information on our products and services to existing and potential customers Understand customer needs provide tailored solutions and and effectively pitch products or services to drive sales Route concerns that require immediate special attention to concerned teams Follow-up with customers and other teams to ensure necessary actions are taken to resolve the customer issues Identify and assess customers needs to achieve maximum customer satisfaction Build trust and sustainable relationship with customers through effective communication Skills Required Excellent communication skills written verbal Good logical reasoning and problem-solving skills Proficiency in using customer service software Ability to multi-task and maintain composure in difficult situations Experience in lead qualification and generation Basic knowledge of primary research online survey tools preferred Working knowledge of Web Browser HTML CSS APIs preferred Minimum Qualification Pursuing Completed graduation Bachelor or post-graduation Master in any discipline Experience 0 5 to 5 years of experience in customer support or handling clients preferred Shifts Week Off 24x7 Process Rotational Shifts 5 days working 2 Days Weekly Off Rotational Offs You can fill out this form to apply https yoshimitsu questionpro com t AO2fnZ0VsR Job Type Full-time Pay Up to 700 000 00 per year Language English Preferred Work Location In person

📌 Customer Technical Support (Maharashtra)
🏢 QuestionPro
📍 Maharashtra