Our people work differently depending on their jobs and needs From hybrid working to flexible hours we have plenty of options that help our people to thrive This role is based in India and as such all normal working days must be carried out in India Job description Join us as a Relationship Manager Credit Delivery Join a dynamic team and control the strategic and daily support for client services business development and relationship building You ll be managing customer relationships and aiming to exceed their expectations every time Hone your relationship management skills by managing and maintaining existing client relationships and make sure that excellent client services are being delivered We re offering this role at senior analyst level What you ll do We re looking for someone who ll put our customers at the heart of everything they do As a Relationship Manager you ll be executing our customer contact strategy and driving exceptional service and regular contact with every customer in your assigned portfolio and delivering new business from the customer base We ll also look to you to develop your business plan for the portfolio and maintain a focus on customer retention and acquisition You ll also be Collaborating with colleagues in other teams to make sure that existing customer relationships are strengthened and retained and opportunities for new business are identified Improving the quality of information held on our customer base by enhancing and maintaining the quality of customer service review documents Developing strong working relationships with the relationship assistant team to make sure that our customers receive the best possible experience Participating in the local community and at events to support existing customer relationships and provide enhanced opportunities for new business The skills you ll need To join us in this role you ll need strong relationship management skills and successful background in a customer driven environment We re looking for someone with experience of dealing with highly influential customers who can achieve high levels of service every time You ll also demonstrate Experience of delivering objectives and recognising recent business opportunities Knowledge of credit processes and the ability to structure personal lending proposals The ability to work on your own initiative be part of a team and encourage and motivate others Excellent written and verbal communication skills