Recruitment Fraud Alert We ve learned that scammers are impersonating Commvault team members including HR and leadership via email or text These bad actors may conduct fake interviews and ask for personal information such as your social security number What to know Commvault does notconduct interviews by email or text We will never ask you to submit sensitive documents including banking information SSN etc before your first day If you suspect a recruiting scam please contact us at wwrecruitingteam commvault com About Commvault Commvault NASDAQ CVLT is the gold standard in cyber resilience The company empowers customers to uncover take action and rapidly recover from cyberattacks - keeping data safe and businesses resilient The company s unique AI-powered platform combines best-in-class data protection exceptional data security advanced data intelligence and lightning-fast recovery across any workload or cloud at the lowest TCO For over 25 years more than 100 000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks improve governance and do more with data Overview The Success Account Manager SAM is a member of Commvault s Enterprise Success Program ESP and supports Commvault s premier customers who have subscribed to ESP In addition they provide customer-critical situation management from the field The SAM will act as the customer liaison between Technical Support SW Engineering Product Management and Field Operations The SAM must display a thorough work ethic and thrive in an often unstructured dynamic environment Working hours will be from 8 00 PM to 4 00 AM Please apply only if you are comfortable with this schedule What you ll be doing Serve as encouraging leader customer advocate and partner to Commvault s most strategic customers Develop and implement success plans in collaboration with Sales and Customer Success partners to reflect a complete path to a modernized system of agreement Analyze usage patterns to provide insights and guidance Liaise between customer and internal teams at Commvault Gain consensus with key customers Measure the results of implemented strategies to determine their efficacy Drive cross-functional opportunities for adoption growth Deliver adoption-related insights and readouts of specific customer outcomes Propel execution of Success Plan and associated customer interactions Identify customer resource requirements and dependencies and address gaps Collaborate and communicate with Sales Support to ensure alignment on plans Drive visibility of current execution states for the assigned portfolia Who you are Bachelor s degree or equivalent experience is preferred Experience in Gainsight or a comparable Customer Success platform is preferred Previous Commvault experience preferred Business Administration Training and Project Management Training is preferred Training in Account and Relationship Management Proven ability to handle large deployments of hardware and software for SMB and Enterprise Data center experience operations is nice to have Customer-facing experience handling customer relationships in a commercial and government environment Ability to bridge technology and business goals to provide productive solutions Must have the ability to grasp new technical information quickly Project Management experience Understanding of data center concepts including by not limited to networking storage compute applications virtualization cloud Previous Customer Success experience working with large enterprise customers is preferred Strong written and oral communication skill Working knowledge of disaster recovery and design capabilities Demonstrated customer service leadership and team interaction skills are required Flexibility to work in a fast-paced and demanding work environment Ability to collaborate closely and present technical information at various business levels You ll love working here because Employee stock purchase plan ESPP Continuous career development product training and career pathing Annual health check-ups Car lease Program and Tuition Reimbursement An inclusive company culture an opportunity to join our Community Guilds Personal accident cover and Term life cover Ready to makeyourmark at Commvault Apply now LI-MR1 LI-Hybrid Commvault is an equal opportunity workplace and is an affirmative action employer We are always committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work Commvault s goal is to make interviewing inclusive and accessible to all candidates and employees If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault please email accommodations commvault com For any inquiries not related to an accommodation please reach out to wwrecruitingteam commvault com