Position Service Desk Engineer L1 Shift Night PST Job Location Hyderabad WFO Who We Are Base8 provides technology and business consulting services to companies throughout the US and Canada We like to work with businesses that are serious about scaling risk management and developing mature processes - ones that are looking for a contemporary sophisticated trustworthy friendly high-quality yet still affordable technology and business partner Who You Are This position will be a Work From Office role and you will be working closely with the team in the United States through video chat instant messaging e-mail phone and through our software It is important that you have excellent communication skills in English both written and oral We are a fast-paced company that is expanding rapidly and we are seeking team members who will share our vision for the future and work collaboratively in order to accomplish Base8 s goals We pride ourselves on providing superior service to our clients which includes having attention to detail following the processes in place and being able to adapt to a variety of situations As a Service Desk Specialist your primary duties and responsibilities include the following Other duties may be assigned Record all actions conversations and work was undertaken in the IT Service Management Tool Service now Within Service now use the knowledge base for known errors and work around to aid diagnosis or resolution Proficient with customer support issues dealing with mobile device activations advanced troubleshooting customer orders through portals Primarily assists with more complex issues or with customers with unique processes Solid understanding of contractual goals and Service Level Agreements SLAs Ability to manage both online phone support and offline email support and manage their time between the two efficiently Fully competent in mobile technology proven through testing performance quality technical ability efficiency and system knowledge Learning more advanced troubleshooting skills and techniques May work on clients with unique requirements Resolve fulfill incoming Service Desk incidents and requests from internal staff Provide IT support for many technologies mostly Microsoft to a wide user base Handling incoming telephone calls emails and self-service tickets in a customer-friendly and professional manner Skills required 2-3 years of work experience as a Service Desk Analyst in a Service Desk environment Excellent communication skills must Flexible to work in night shifts Must have worked with US UK Canadian Australian clients Graduate or equivalent qualification ideally in an IT-related discipline Experience in Windows AD 0365 etc Active Directory Outlook troubleshooting Network troubleshooting Windows Troubleshooting Knowledge of ITIL Service Management best practices Professional IT Certifications such as Microsoft MCP MCSA or MCSE Citrix CCEA or CCIA ConnectWise CCPA LabTech LTCP Cisco CCNA or VMware VCP

📌 Service Desk(international Client Experience) (Telangana)
🏢 Base8
📍 Telangana