Job Title Customer Support Executive - Logistics Supply ChainLocation MohaliJob Summary - We are hiring enthusiastic and customer-focused individuals with 6 months to 3 years of experience in logistics courier or supply chain roles - As a Customer Support Executive - Logistics Supply Chain you will manage customer queries coordinate with teams to ensure timely deliveries and support the backend flow of goods and services through effective communication and system-based tracking Key Responsibilities Respond to inbound calls and assist customers with - Logistics bookings courier inquiries and house shifting support- Pricing and quote details for courier and bulk logistics services- Track shipments and provide real-time updates to clients- Handle delivery issues returns and escalate delays when needed- Maintain accurate records of customer interactions and transactions- Collaborate with logistics partners and internal teams to ensure smooth operations- Assist in process improvements and suggest changes for better efficiencyEligibility Criteria Experience Required 6 Months to 3 years in - Customer support voice process for logistics or courier domains- Supply chain or warehouse coordination rolesEducation Qualification - Any graduate Preferred BBA MBA PG Diploma in Logistics Supply Chain or Shipping - Freshers with internships in relevant domains may also be consideredSkills Required 6- Valuable communication skills in Hindi English and a regional language- Basic understanding of logistics and supply chain processes- Good typing speed 80 to 120 words in 120 seconds - Clear fluent speaking ability for voice screening- Team player with a proactive attitudeTraining and Support - 4-day structured training Provided by company covering logistics and supply chain workflows - Process-specific scripts will be provided to guide customer interactions and ensure consistency in support delivery ref updazz com