Come work at a place where innovation and teamwork come together to support the most exciting missions in the world Job Summary We are seeking a skilled SME to drive customers onboarding and delivering extraordinary operational services for the Qualys platform This role involves analyzing and documenting customer requirements collaborating with development teams to deliver product enhancements and ensuring customer success through the Qualys platform The successful candidate will serve as a subject matter expert on Qualys platform Responsibilities Customer Requirements and Product Enhancements Identify and document customer needs working closely with development teams to define and implement required functions and product enhancements In-depth hands-on involvement directly with customers implementing the system Train users and customers in the basic use of the system particularly with the technical setup Work directly with the customer project team implementing the system and assist them in implementing their users requirements Platform Capabilities Development and Integration Acquire in-depth knowledge of each Qualys Cloud App s functions and operational use cases Work hands-on with the system configuring it and testing that it meets the customer s technical requirements Act as a subject matter expert on the best practices for Qualys Cloud Apps providing insights to customers and internal teams Conduct research on third-party tools solutions identifying integration opportunities and designing integrations that leverage Qualys Cloud Apps capabilities Provide expertise on existing backend services interactions and modular dependencies to help PM teams design and architect new features and services within the platform External and Internal Expertise Serve as an internal and external subject matter expert in security research and operations contributing to our understanding of customer challenges and communicating the value proposition of the Qualys Cloud platform Collaborate with field sales TAMs customers business analysts core development to meet business requirements by providing technical expertise in security engineering and operations proposing and architecting solutions based on customer needs and Qualys Cloud Apps capabilities Excellent social skills The person in this role will spend significant amounts of time working closely with customers as well as training them and persistence will be key to success Requirements Education and Experience Bachelor s degree with 2-3 years of industry experience in business analysis or software product design and development Experience in customer-facing roles and security engineering domain or security operations is a plus Technical Skills Experience working in systems or technical analysis for a SaaS product preferably in the Cybersecurity domains Understanding the architecture of SaaS applications including multi-tenant architecture cloud infrastructure AWS Azure Google Cloud and microservices Familiarity with RESTful APIs SOAP and web services for integration purposes Familiarity with Agile Scrum and Kanban including how to use Jira Trello or similar tools to track development cycles Experience working with DevOps tools and pipelines to implement security solutions automations Understanding of security domains security tooling DevSecOps and security operations is a plus Strong technical problem-solving and analytical skills Soft skills Excellent user documentation presentation skills Ability to work independently on assigned tasks and drive them from start to completion Adaptability The SaaS landscape evolves rapidly so being adaptable to new tools technologies or methodologies is important Time Management Balancing multiple priorities while ensuring deadlines are met Experienced in customer and external communications Demonstrated experience in identifying analyzing customer issues and helping the customer support team resolve them Proactive collaboration with PM TAM sales teams to engage with existing customers and understand their SecOps use-cases What We Offer Competitive compensation package including salary bonus and equity Comprehensive benefits such as health insurance 401 k and more Opportunities for career growth and professional development in a agile and innovative environment Collaborative team culture with a focus on employee empowerment and success How to Apply If you are passionate about driving innovation in security solutions and have a strong background in product management and security operations please submit your application including your resume and a cover letter outlining your experience and qualifications for this role Equal Opportunity Employer Qualys is an equal opportunity employer All applicants will receive consideration for employment without regard to race religion color national origin sex age sexual orientation genetic information gender identity or expression status as a protected veteran or status as a qualified individual with a disability or any other characteristic protected by federal state or local laws

📌 Sme - Api And Platform (Maharashtra)
🏢 Qualys
📍 Maharashtra