Key Responsibilities Customer Interaction Greet customers promptly and professionally Listen to customer vehicle concerns and record all service requests Explain repair and maintenance services clearly to customers Job Estimation Invoicing Prepare accurate cost and time estimates for work Obtain proper customer approvals for recommended services Prepare repair orders service invoices and ensure timely job delivery Coordination with Workshop Communicate customer issues to technicians clearly Coordinate with workshop team for job progress and completion Monitor work status and update customers regularly Quality Satisfaction Conduct post-service follow-up calls to ensure customer satisfaction Resolve customer complaints or escalate to management as needed Maintain high CSI Customer Satisfaction Index scores Sales Support Promote upselling of services accessories and maintenance packages Keep customers informed about ongoing offers and service plans Documentation Compliance Maintain accurate service records Ensure compliance with company policies and procedures Assist in warranty claim processes if required Qualifications Graduate Diploma in Automobile Mechanical Engineering preferred 2-4 years of experience in a service advisory role in an automobile dealership Strong communication and interpersonal skills Good understanding of automotive systems and repair procedures Customer-focused attitude and problem-solving skills Working Conditions Full-time role May require working on weekends and holidays Job involves standing and walking in service bays and customer areas Job Type Full time Work Location In person

📌 Service Advisor (Chhattisgarh)
🏢 MAHADEVA KIA
📍 Chhattisgarh