Job Title Front Office Associate Male Department Front Office Job Summary The Front Office Associate is responsible for delivering exceptional guest service by managing front desk operations handling guest check-ins and check-outs and responding to guest inquiries efficiently This role plays a key part in creating a welcoming first impression and ensuring a pleasant stay for all guests Key Responsibilities Welcome guests warmly and assist with check-in and check-out procedures Handle guest reservations cancellations and room allocations Provide accurate information about hotel services facilities and local attractions Answer phone calls emails and guest inquiries promptly and professionally Coordinate with housekeeping maintenance and other departments to meet guest needs Handle guest complaints and service recovery in a courteous and timely manner Maintain guest records and process payments and billing accurately Ensure front desk area is clean organized and presentable at all times Follow hotel policies procedures and safety standards Qualifications Requirements Diploma or degree in Hotel Management or related field preferred Excellent verbal and written communication skills Strong customer service and interpersonal skills Ability to work flexible shifts including nights weekends and holidays Skills Competencies Guest-focused mindset Multitasking and problem-solving abilities Attention to detail and accuracy Professional appearance and demeanor Teamwork and coordination skills 0-1 years of experience in Front office for Hotel Industry Working Conditions Shift-based role including night shifts Standing for extended periods High level of guest interaction in a fast-paced setting Job Types Full-time Permanent Fresher Pay 14 000 00 - 16 000 00 per month Benefits Food provided Provident Fund Experience Hospitality 1 year Required Language English Required Shift availability Day Shift Preferred Night Shift Preferred Overnight Shift Preferred Work Location In person

📌 Front Office Associate (male) (Betalbatim)
🏢 Alagoa Resorts and Villas
📍 Betalbatim