Make an impact at NTT Global Data Centers Join NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world With over 150 data centers across more than 20 countries globally we offer unparalleled opportunities to work on cutting-edge technology and transformative projects Experience a cooperative innovative and inclusive workplace where your ideas are valued and your growth is supported Your role at a glance The Global Business Process Analyst GBPA plays a pivotal role in NTT GDC s global digital and operational transformation as part of the evolving Strategy Realization Office As a key member of the Global Strategy Realization Office SRO team the GBPA is responsible for analyzing designing and optimizing business processes that align with enterprise-wide systems operational best practice and digital-first strategies This role partners closely with business leaders IT and Strategy Realization Office stakeholders to drive operational excellence business process improvements automation and scalable service delivery across the organization The GBPA is a strategic business partner who facilitates workshops conducts end-to-end process reviews and champions the adoption of digital enablers such as RPA AI ML and advanced analytics or designing and introducing new processes to achieve better business outcomes This role ensures that operational processes are not only digitized but reimagined to support efficiency agility and innovation across global functions What we are looking for KEY RESPONSIBILITIES Partner with business leaders GDC stakeholders and IT to blueprint future-state processes aligned with digital Strategy Realization Office goals Facilitate workshops to identify business needs define problem statements and gather requirements Conduct end-to-end process reviews e g procure-to-pay order-to-cash record-to-report FP A and design optimized to-be processes Perform fit-gap analysis between current processes and system capabilities recommend standard functionality over custom development Translate business requirements into functional specifications integration designs and workflow automations Collaborate with enterprise architects and technical teams to define system interfaces APIs and data flow mappings Support system selection implementation and upgrades through vendor assessments blueprinting configuration and testing SIT UAT Champion the use of digital enablers e g RPA AI ML self-service reporting to drive continuous improvement Establish and maintain a living repository of process and systems blueprints to support scalability and governance Collaborate with data teams to define master data governance reporting structures and performance KPIs Contribute to change management efforts including training communications and adoption planning Support the development of performance metrics and KPIs to assess process effectiveness and enable data-driven decision-making Ensure alignment of processes with regulatory compliance and ESG reporting requirements Perform other duties and ad hoc analysis as assigned by the management team KNOWLEDGE ATTRIBUTES Strong analytical and problem-solving skills with the ability to translate business needs into technical solutions Excellent facilitation and communication skills to engage both technical and non-technical stakeholders Robust documentation skills e g process maps blueprints functional specs Demonstrates a digital mindset curious innovative and eager to adopt new technologies Ability to work across global cross-functional teams in a fast-paced Strategy Realization Office-driven environment Strong business acumen and understanding of operational strategy and industry trends Familiarity with continuous improvement methodologies Lean Six Sigma Kaizen Knowledge of change management frameworks e g ADKAR Kotter s 8-Step Model Risk and compliance awareness with a focus on customer-centric process design Demonstrates adaptability collaboration and results orientation Skilled in presenting and implementing clear structured and pragmatic change Boldness to challenge the status quo for the benefit of the business ACADEMIC QUALIFICATIONS CERTIFICATIONS Bachelor s degree in Business Administration Finance Operations Information Systems or a related field Relevant certifications in business process analysis digital Strategy Realization Office or ERP systems preferred REQUIRED EXPERIENCE 5-8 years of experience in business process analysis digital Strategy Realization Office or ERP-enabled process improvement Experience working in a global multi-regional organization with horizontal integration challenges Strong knowledge of ERP systems e g SAP S 4HANA Workday ServiceNow Salesforce Familiarity with integration platforms e g MuleSoft Dell Boomi Informatica and API-driven architecture Hands-on experience with workflow automation tools e g UiPath Automation Anywhere Power Automate Proficiency in process mapping tools e g Signavio ARIS Visio Lucidchart BPMN Working knowledge of data and analytics platforms e g Power BI Tableau Qlik Snowflake Understanding of digital Strategy Realization Office trends including cloud migration intelligent automation and ESG reporting PHYSICAL REQUIREMENTS Primarily sitting with some walking standing and bending Able to hear and speak into a telephone Close visual work on a computer terminal Dexterity of hands and fingers to operate any required to operate computer keyboard mouse and other technical instruments WORK CONDITIONS OTHER REQUIREMENTS This position is expected to be remote for the foreseeable future with an occasional need to be onsite in a shared work environment Must have flexible work schedule to accommodate across global business hours Travel will be required up to 10 Who we are As the third largest data center provider we operate over 150 data centers in more than 20 countries and regions We understand that every business - large and small - has its own unique needs and goals We offer local-to-global data center expertise aligned with our connected platform of AI-ready data centers to create solutions that enable our clients to seamlessly scale their digital businesses anywhere and anytime

📌 Global Business Process Analyst (Maharashtra)
🏢 NTT Data
📍 Maharashtra